Olivia HEALY
Millgrove,VIC
Summary
Highly creative and detail-oriented individual with over 10 years of experience in customer service and communication. Demonstrated ability to connect with others and deliver exceptional service. Eager to reenter the workforce as a young mother, ready to leverage expertise and passion for a new professional opportunity.
Availability - Thursdays through to Sundays.
Overview
15
15
years of professional experience
Work History
Online shopper and Cashier
Woolworths Seville
03.2023 - 01.2025
- Organized completed orders in labeled, temperature-controlled storage to ensure product quality.
- Validated orders for correctness and adherence to purchase-by dates.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
- Assisted customers in selecting appropriate products based on their needs, leading to increased satisfaction and repeat business.
- Managed returns and exchanges efficiently, maintaining customer loyalty while adhering to company policies.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Participated in team meetings and staff training sessions.
Barista
Woolworths Cafe Chirnside Park
06.2016 - 01.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Front of Hand
Tokyo Sushi Kitchen Lilydale
11.2014 - 06.2016
- Managed cash transactions efficiently.
- Delivered meals and refreshments to customers.
- Managed order placements.
- Performed scheduled cleaning tasks to maintain a safe and organized environment.
- Implemented efficient Eftpos system.
- Resolved inquiries effectively while maintaining a high level of professionalism.
- Assisted in receiving, stocking and distribution of merchandise.
Volunteer Youth Mentor
Anglicare Victoria
01.2014 - 01.2016
- Boosted engagement among youth through interactive activities.
- Promoted continuous development by facilitating meaningful feedback sessions.
- Provided academic support through tutoring sessions, contributing to improved grades and study habits among mentees.
- Introduced students to positive and creative outlets such as drawing and poetry.
- Encouraged the exploration of personal interests by guiding youths in identifying their strengths and passions.
- Built lasting relationships with youth and parents or guardians.
Hospitality Assistant – Waitress
Thai Yim Restaurant
03.2010 - 09.2014
- Delivered exceptional customer service.
- Monitored and processed financial transactions with accuracy.
- Provided high-quality food and beverage service.
- Processed customer orders efficiently.
- Performed routine sanitation tasks efficiently.
- Utilized Eftpos systems to enhance payment efficiency.
- Responded to incoming calls promptly and professionally.
- Managed financial records.
Pharmacy Assistant
Chemist Warehouse
10.2009 - 02.2010
- Handled cash transactions accurately.
- Delivered exceptional support to enhance client satisfaction.
- Maintained cleanliness and orderliness in the workplace.
- Organized inventory for efficient replenishment.
- Demonstrated comprehensive understanding of various store products.
- Handled incoming phone calls professionally.
- Enhanced payment processing with Eftpos systems.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
Education
Year 12 -
Lilydale Heights Collage
Lilydale, VICBachelor Of Applied Science - Psychology
Deakin University
Melbourne, VICSkills
- Strong communication
- Infectious friendly attitude
- Immaculate attention to detail
- Online order processing
- Documentation and reporting
- Strong interpersonal skills
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Precise order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
- Beverage preparation
- POS systems
- Food preparation
- Strong multitasking
- Greeting guests with a smile
- Team collaboration
- Planning and organization
- Upbeat and outgoing attitude
- Verbal and written communication
- Decision-making
- Relationship building
- Strong awareness of customer relations
Timeline
Online shopper and Cashier
Woolworths Seville
03.2023 - 01.2025
Barista
Woolworths Cafe Chirnside Park
06.2016 - 01.2020
Front of Hand
Tokyo Sushi Kitchen Lilydale
11.2014 - 06.2016
Volunteer Youth Mentor
Anglicare Victoria
01.2014 - 01.2016
Hospitality Assistant – Waitress
Thai Yim Restaurant
03.2010 - 09.2014
Pharmacy Assistant
Chemist Warehouse
10.2009 - 02.2010
Year 12 -
Lilydale Heights Collage
Bachelor Of Applied Science - Psychology
Deakin University