Olivia Jacobs
IGA Supermarket
Hamilton,Australia
4
years of professional experience
I am a resourceful and dedicated Year 11 student with strong problem-solving skills, exceptional organizational abilities, and a solid background in hospitality and retail. With a passion for community and a deep eagerness to learn, I bring excellent communication skills and a proactive work ethic. I am confident that my dedication and adaptability will make me a valuable addition to any team.
Work History
Junior Retail Assistant
3 Years 6 Months- Processed transactions efficiently, ensuring accurate cash handling and prompt customer service.
- Received positive feedback from supervisors for consistently meeting or exceeding performance expectations.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Handled cash transactions with precision, ensuring accurate accounting and minimizing discrepancies.
- Managed multiple tasks in high-volume environment.
Receptionist
1 Month- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed inspections, communicated with clients and updated renting records.
- Answered telephone system and directed calls accordingly.
Crew Member
9 Months- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared pizza's and side dishes, and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, make-line and other areas.
Crew Member
5 Months- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Inspected dishes and utensils for cleanliness.
Education
- Recipient of Banyo Academic Award 2023
- Recipient of Banyo Academic Award 2024
- Professional Certificate II in Skills for Work & Vocational Pathways
Bachelors of Nursing
- Uni Step-Up program for year 11 students
- Bachelor of Nursing - Unit HLSZ120
- Professional Certificate II in Health & Support Services
- Professional Certificate III in Assistant in Nursing
- Professional Certificate in CPR
- Certificate of Attendance - High School Health Adventure
Skills
Organization and Time Management
Food Preparation and Safety
Store Opening and Closing
Teamwork and Collaboration
Level 1 Food Safety Certificate
Level 2 Food Handling Certificate
Problem-solving abilities
Sales floor organization
References
- Woolworth's Assistant Department Manager - Brock Portolesi (04 7807 4089)
- Johnson Real Estate Accountant - Kirsty Harris-Clift (07 3007 7777)
- IGA Supermarket Supervisor - Ash (04 5732 5670)
Timeline
Junior Retail Assistant
IGA Supermarket
05.2023 - CurrentRead More
Receptionist
Johnson Real Estate
03.2023 - 04.2023Read More
Crew Member
Domino's Pizza
05.2022 - 02.2023Read More
Crew Member
Stella Rossa
12.2020 - 05.2021Read More
Faith Lutheran College - Redlands
Read More
Earnshaw State College
Read More
Australian Catholic University
Bachelors of Nursing
Read More
Mater Education
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