Olivia Jankulovski
Caroline Springs,VIC
Summary
As a driven and dedicated individual, I possess the essential qualities to thrive in commercial environments. My background in customer service roles, complemented by my education, has equipped me with the skills to manage complex tasks with precision. I excel in fostering positive relationships and possess the skills to overcome challenges and achieve goals effectively. My caring nature, commitment and passion towards achieving exceptional customer service, deems me as a valuable addition to your company.
Overview
10
10
years of professional experience
Work History
Support Team Member
Bunnings Warehouse
09.2021 - 04.2024
- Coordinate efforts with other departments when necessary to address more complex customer concerns.
- Efficiently fulfill online orders by accurately picking, checking, and packing products.
- Manage click-and-collect bookings and coordinate deliveries using established systems and procedures.
- Communicate effectively with customers to address inquiries and resolve issues.
- Conduct vehicle and product hires, ensuring customer satisfaction and operational efficiency.
- Process returns and exchanges with meticulous attention to detail.
- Provide exceptional customer service, offering knowledgeable advice and finalising transactions.
- Adhere strictly to safety procedures and guidelines.
Retail Worker
City Chic
10.2021 - 02.2022
- Greet customers, help locate merchandise, and suggest suitable options.
- Replenish sales floor merchandise and organise shelves, racks, and bins for optimal appearance.
- Demonstrate strong communication skills when collaborating with fellow employees or assist customers with inquiries or concerns.
- Utilise effective up-selling techniques during sales interactions, leading to an increase in average transaction value.
- Help customers complete purchases, acknowledge special offers and join rewards programs.
Employee
The Reject Shop
01.2019 - Current
- Scan and bag customer products; process refunds and exchanges.
- Greet customers warmly and provide quality service.
- Assist customers with individual needs and resolve complaints.
- Answer product questions and help locate items in-store.
- Restock products on shelves.
- Maintain store appearance by tidying shelves.
- Follow standard store policies and procedures.
- Answer customer phone calls to the store.
Employee
Derrimut Sports Stadium
02.2018 - 10.2018
- Provide customers with assistance related to their needs.
- Greet customers when entering the premises.
- Offer exceptional customer service.
- Conduct transactions via cash and EFTPOS.
- Observe and monitor stadium activities.
Crew Member
McDonalds
01.2015 - 12.2017
- Serve customers and process orders efficiently.
- Uphold hygiene and occupational health and safety standards.
- Ensure high customer service standards in fast-paced environments.
- Take orders via headset and complete them within set time frames.
- Foster loyal clientele through positive interactions.
- Resolve complaints promptly and professionally.
- Manage and lead birthday parties at the restaurant.
- Work front counter, drive-thru and other areas.
- Collaborate with team members to complete orders.
Education
Bachelor of Science - Project Management
RMIT University
Melbourne, VIC12.2024
Year 10-12 -
Lakeview Senior College
Caroline Springs, VIC12.2019
Certificate III in Retail- Nationally Recognised Training
Skills
- Strong communication and interpersonal skills
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Quick to learn and adapt
- Attention to Detail
- Punctual and attentive
- Hospitality experience and training
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Volunteer Experience
Wembley Primary School | 2017
Observed and partook in classes from Prep-6 as well as interacted and assisted many students in their studies.
Jantek Homes Constructions | 2017
Interned at a construction company where I was responsible for the admin side of the business including photocopying, emailing and pay roll.
References
Cindy Jones | Manager at City Chic | 0403894116
Matt lance | Manager at Bunnings Warehouse | 0402461473
Timeline
Retail Worker
City Chic
10.2021 - 02.2022
Support Team Member
Bunnings Warehouse
09.2021 - 04.2024
Employee
The Reject Shop
01.2019 - Current
Employee
Derrimut Sports Stadium
02.2018 - 10.2018
Crew Member
McDonalds
01.2015 - 12.2017
Bachelor of Science - Project Management
RMIT University
Year 10-12 -
Lakeview Senior College
Certificate III in Retail- Nationally Recognised Training
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