Sebastian Roser
MacGregor,ACT
Summary
Service Desk Team Member bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to ensure a positive outcome for both the customer and the company.
A devoted commitment to learning achieving an average of a distinction and maintaining an overall weighted GPA of 6.8 while studying at the University of Wollongong and ensuring that proper organisation and time management can ensure this high level of academic achievement without compromising on my ability to work.
Overview
6
6
years of professional experience
Work History
Support Team Member
Bunnings Warehouse
02.2021 - Current
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
- Streamlined return processes for customers to ensure maximum satisfaction and a resolution to their problem
- Collaborated with other team members to provide comprehensive solutions to customer inquiries.
- Reduced order backlog by implementing effective prioritization strategies and time management skills.
- Maintained a high level of product knowledge, staying up-to-date on the latest features and updates.
- Ensured a in-depth understanding of rapidly changing policies and procedures and ensured my team was up to date with training sessions.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to service excellence.
Support Team Member
Bunnings Warehouse
07.2017 - 02.2021
- Worked closely with sales representatives to ensure seamless transitions between pre-sales conversations and post-sales support activities.
- Assisted customers with software installation, configuration, troubleshooting, and maintenance tasks.
- Participated in ongoing professional development, staying current on industry trends and best practices for delivering exceptional customer support.
- Implemented proactive measures to identify potential issues before they escalated into larger problems for customers.
- Served as a subject matter expert in specific product areas, assisting colleagues with complex inquiries.
- Maintained a high level of product knowledge, staying up-to-date on the latest features and updates.
Education
Bachelor of Science - Bachelor of Pre-medicine Science And Health
University of Wollongong
Wollongong, NSW12.2023
Skills
- Critical Thinking
- Stress Management
- Adaptability
- Effective Communication
- Interpersonal Skills
- Conflict Resolution
Accomplishments
Dean's Merit in 2022 Autumn Session
Timeline
Support Team Member
Bunnings Warehouse
02.2021 - Current
Support Team Member
Bunnings Warehouse
07.2017 - 02.2021
Bachelor of Science - Bachelor of Pre-medicine Science And Health
University of Wollongong
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