Olivia Kay
Lytton,QLD
Summary
An extremely hard working Custodial Correctional Officer who values the positions duties and requirements,
I pride myself on having excellent verbal-de-escalation reasoning and sound judgement. Working well within a team ensuring the safety of colleagues and others is something valued by myself. Skillfully remaining vigilant in order to detect risks whether it be behavioral differences, contraband, health and safety hazard's etc. Committed to maintaining good order and security of the Correctional Facility.
Willingness to take on extra responsibilities in order to meet team goals. Dedicated and professional in following correct policy and procedure, good knowledge of COPD's. Realistic expectations that every day is different and the same tactics will not always work. Helping colleagues with work loads where possible. Maintaining a happy, enthusiastic, professional attitude everyday.
Open to constructive criticism, learning new skills and aspiring to constantly better myself and help others around me.
History of using sound judgment and reasoned thinking during potential and confirmed incidents. The ability to build a strong rapport with prisoners and colleagues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Custodial Correctional Officer
Queensland Corrective Services
Wacol, QLD
03.2021 - Current
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Escorted Prisoners to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Observed and supervised Prisoners throughout visits, meal time, recreation, phone calls and more
- Responded to multiple codes including staff assaults, prisoner on prisoner assaults, fire threats, self harm and more
- Constant observations of high risk prisoners of harming themselves/others as well as medium and low risk.
- Maintaining good order and security
- Constant efforts Isolate incidents, contain potential threatening risks situations and mitigate risks.
- Verbal De-escalation
- Problem solving and following direction
- Working within high paced environments as well as exceptional team work
- Managing high numbers of prisoners at once especially in MUR units eg- 87 prisoners requiring half half day unlock
Nursing Assistant
Queensland Health
Ipswich, QLD
11.2017 - 10.2020
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supervised high risk patients with mental health concerns including suicidal ideations, Violent tenancy's, escape risks, cognitive impairments and more
- Verbal De-escalation for emotionally heightened patients
- Monitoring patients well-being
- Compassion and empathy
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated risk factors within patients environment in order to maintain their health and safety
- Worked within paced stressful environment
- Identified, handled deceased with utmost respect maintained
- Managed up to 30 patients in one day with varying medical conditions all requiring adaptation with approach of care
Education
No Degree - Aged Care
TAFE Queensland
Bracken Ridge, QLD02.2016
Skills
- Facility Inspections
- Head Counts, Musters
- Firearms Training
- Conduct Reporting
- Incident Reporting
- Contraband Searching
- Prisoner Supervision
- Public Safety
- Security Checks
- Emergency Response
- Resilience
- Prisoner Rights Preservation
- Conflict Resolution
- Occupational Hazard Mitigation
- Negotiation
- Practical Problem Solving
- Restraint Techniques
- Safety Precautions
- Time Management
- Dedication
- First Aid Certification
- Firearm Safety
- Safety and Security
- Crime scene preservation
- Verbal de-escalation
- Vigilance
- Isolate, contain and mitigate risks
- Accurate report writing
- Reporting safety and security faults
- Working within teams
Certification
- Certificate III in aged care
- Covid-19 infection control
- Certificate III Corrections (last two modules submitted with academy)
Timeline
Custodial Correctional Officer
Queensland Corrective Services
03.2021 - Current
Nursing Assistant
Queensland Health
11.2017 - 10.2020
No Degree - Aged Care
TAFE Queensland