Olivia Kelly
Blackburn North
Summary
Dynamic and results-oriented professional with a proven track record at McDonald’s Australia, adept in coaching techniques and critical thinking. Excelled in fostering team collaboration and enhancing performance through constructive feedback and staff motivation. Demonstrated excellence in adapting to change and continuous improvement, significantly contributing to team success and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Coach/Barista
McDonald’s Australia
03.2021 - Current
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member's role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- A fervent dedication to fostering positive relationships with individuals and achieving sale targets.
- Utilised excellent customer service skills to ensure an accurate and pleasant checkout experience.
Assistant Teacher Volunteer
Our Lady of Sion College
06.2024 - 07.2024
- Provided one-on-one support to students in the Music Performance Sector, resulting in developed skills in musicianship.
- Utilized various assessment tools to measure student progress accurately, adjusting instructional tactics accordingly for optimal results.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Event Caterer
Spitting Image Catering
01.2024 - 05.2024
- Adapted quickly to last-minute changes in guest counts or dietary restrictions, ensuring smooth execution of events despite challenges.
- Maintained strict hygiene standards throughout the entire event catering process.
- Developed strong relationships with clients through consistent communication before, during, and after their events.
- Ensured safety compliance in accordance with industry regulations and guidelines at all times during event preparations.
- Conducted post-event evaluations for continuous improvement and client feedback implementation.
Education
Bachelor Of Psychological Science - Psychology
La Trobe University
Bundoora04.2023
Secondary Education - VCE Certificate
Our Lady of Sion College
Box Hill, VIC2023
Skills
- Coaching Techniques
- Task Delegation
- Feedback Delivery
- Staff Motivation
- Collaborative Approach
- Critical Thinking
- Work Coordination
- Teamwork and Collaboration
- Continuous Improvement
- Time management abilities
Certification
- Working with Children’s Check.
- Responsible service of Alcohol.
- Health and Community Services Safe at Work Certificate.
References
Malory Heliotis
McDonald's Shift Manager
Email: mal.heliotis@gmail.com
Mobile: 0452 297 745
Timeline
Assistant Teacher Volunteer
Our Lady of Sion College
06.2024 - 07.2024
Event Caterer
Spitting Image Catering
01.2024 - 05.2024
Crew Coach/Barista
McDonald’s Australia
03.2021 - Current
Bachelor Of Psychological Science - Psychology
La Trobe University
Secondary Education - VCE Certificate
Our Lady of Sion College
- Working with Children’s Check.
- Responsible service of Alcohol.
- Health and Community Services Safe at Work Certificate.
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