Olivia Langer
Wheeler Heights
Summary
Enthusiastic, driven professional with strong organisational and people skills, eager to leverage experience for success. Articulate and able to build rapport easily, works well both independently and in team settings. A quick learner with a positive and engaging attitude, brings creativity and a strong work ethic to every project.
Overview
5
5
years of professional experience
Work History
Retail Florist
Wild Lotus
08.2022 - 05.2025
- Advising customers on the selection of flowers and floral arrangements
- Designed custom floral arrangements based on client preferences and event themes.
- Led team in inventory management, optimising stock levels and reducing waste through effective ordering practices.
- Trained new staff on floral design techniques and customer service protocols, fostering a collaborative work environment.
- Arranging delivery to customers
- Set up displays on site, for weddings and local stores.
- Managing POS systems. Handling payments and keeping accounts.
- Arranging supply and storage of flowers, greenery, decorations, and other items
- Packing, wrapping, and attaching message cards to, and organising delivery of, completed arrangements.
- Maintain a clean, organised & safe work environment.
- Managing social media, maintaining, and updating websites.
- Designed and arranged floral displays for various events, enhancing aesthetic appeal and customer satisfaction.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
Junior Visual Merchandiser
Alfresco Emporium
06.2022 - 08.2022
- Creating appealing and eye-catching visual displays
- Sourcing the props, creative materials, and accessories for displays
- Installing and setting up window displays, walkways, counters and in-store displays.
- Changing displays to promote new product launches or to reflect festive or seasonal themes.
- Ensuring uniformity of displays across the store
Junior Warehouse and Stock Assistant
Alfresco Emporium
10.2020 - 06.2022
- Replenishing shelves
- Stock-take.
- Pick and pack customer orders.
- Receive incoming deliveries.
- Pricing of incoming inventory
- Keeping store clean and in order at all time
Education
Diploma - Floristry
TAFE
Ultimo, NSW01.2024
Diploma - Visual Merchandising
TAFE
Ultimo, NSW01.2022
HSC -
Freshwater Senior Campus
Freshwater01.2020
Skills
- Customer-focused sales and service
- Effective customer support
- Clear verbal and written communication
- Adaptable performance in high-pressure environments
- Customer engagement
- Prioritisation and scheduling
- Thrives in high-pressure situations
Timeline
Retail Florist
Wild Lotus
08.2022 - 05.2025
Junior Visual Merchandiser
Alfresco Emporium
06.2022 - 08.2022
Junior Warehouse and Stock Assistant
Alfresco Emporium
10.2020 - 06.2022
Diploma - Floristry
TAFE
Diploma - Visual Merchandising
TAFE
HSC -
Freshwater Senior Campus