Olivia Lock
Kensington Park,South Australia
Summary
I am a highly efficient hospitality team member competent in a fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
I am now looking to expand on this experience in a different hospitality environment where I can learn new skills.
Outside of part-time work, I am a Year 9 student at Seymour College and have varying availability 7-days a week.
Overview
1
1
year of professional experience
Work History
Crew Member
Hungry Jacks
07.2022 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to a high standard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register and processed payments.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Year 9 Student -
Seymour College
Glen Osmond, SASkills
- 14 months of continuous employment at Hungry Jacks Firle
- Demonstrated customer service experience
- Taking orders and payments
- Food and beverage preparation and service
- Recognised for my proficiency by mentoring and coaching new starters
OTHER INTRESTS
- I play school and club netball
- I study piano and voice
- Duke of Edinburgh participant
- Chinese (I have been studying the language for over five years)
- Music and performance
- Rowing
Timeline
Crew Member
Hungry Jacks
07.2022 - Current
Year 9 Student -
Seymour College
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