Summary
Overview
Work History
Skills
Certification
Accomplishments
References
Timeline
Generic

Olivia Mocevic

Baldivis,Australia

Summary

Upbeat, passionate, customer-oriented sales professional who has a strong work ethic. I am deeply committed to fostering trustworthy customer relationships, driving operational excellence, and pro-actively solving diverse challenges. I am a highly valued asset to the current organisation I work for.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Full-Time Store Manager

The Athletes Foot
Cockburn, WA
07.2024 - Current
  • Display visual merchandise campaigns and store layouts.
  • Organise and participate in local activations related to the business.
  • Banking activities - deposits and cash exchanges.
  • Recruit new employees, and manage weekly rosters.
  • Complete stock takes.
  • Review employee performance, provide ongoing feedback, and coach the team to drive performance improvement.

Full-Time Assistant Manager

The Athletes Foot
Cockburn, WA
05.2023 - 07.2024
  • Manage customer service enquiries and complaints.
  • Complete inventory operations tasks - scan and check stock levels.
  • Collaborate with management through weekly meetings and in-person group discussions to plan business goals.
  • Delegate work to staff, setting priorities and goals.

Casual Sales Assistant

The Athletes Foot
Rockingham, WA
09.2021 - 04.2023
  • Master product knowledge and online learning.
  • Money hand - closing and opening the store.
  • Storefront and back-of-house organisation and cleanliness.
  • Complete a technical process to choose product selections for customers personalised needs.
  • Pick and pack online orders.
  • Assist customers with returns, exchanges and refunds.

Casual Sales Assistant

Priceline
Baldivis, WA
02.2022 - 08.2022
  • Complete daily ticket checks, product refills, and adjustments.
  • Suppport customers with returns, exchanges, and refunds.
  • Assist customers' individual needs in a sales-focused position.
  • Complete daily stock counts.
  • Adhere to company policies and procedures regarding safety regulations.

Skills

  • Time-management
  • Product knowledge
  • Inventory control
  • Team support and assistance
  • Coaching and leading
  • Creative thinking
  • Multitasking capacity
  • Team building and collaboration
  • Capable person-centred approach
  • Customer-focused mindset

Certification

  • Certificate II in Hospitality
  • Year 12 Baldivis Secondary College Graduation Certificate
  • Covid-19 Vaccination Certificate
  • WA Driver’s License

Accomplishments

  • Obtained excellent KPI performance through managing a high-pressure and fast-paced work environment; Christmas and Back-to-School.
  • Participated in a business conference to enhance product and company relations and network with others.
  • Presented with a 'Customer Satisfaction' award for our store in 2024, against the WA, SA, and NT stores.
  • Was mystery shopped and scored 100% twice.
  • Completed a 3 day course to be awarded a Master Fit Technician.

References

Krystal Speight | Store Manager at The Athletes Foot | 0428 948 630

Christina Maxwell | Area Manager at The Athletes Foot | 0415 183 853

Timeline

Full-Time Store Manager

The Athletes Foot
07.2024 - Current

Full-Time Assistant Manager

The Athletes Foot
05.2023 - 07.2024

Casual Sales Assistant

Priceline
02.2022 - 08.2022

Casual Sales Assistant

The Athletes Foot
09.2021 - 04.2023

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Olivia Mocevic