Olivia Parkinson
South Arm,TAS
Summary
I have a keen passion in customer service and wellbeing. I withhold a kind and friendly personality. I am motivated to start an ongoing career where I can gain experience and be part of a supportive team. I am an incredibly hard worker that can excel in many activities once I have put my mind to it. I am currently doing a traineeship at the Cambridge Park Medical Centre.
Overview
5
5
years of professional experience
Work History
Medical Receptionist Traineeship
Cambridge Park Medical Centre
09.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Applied detailed records of customer interactions, enabling tailored communication and personalized support.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
Kitchen Hand
South Arm Store
08.2022 - 09.2023
- South arm store same workplace as Ye Olde South Arm Store (under new management)
- Cash handling
- EFTPOS usage
- Processing of food orders (phone/face to face)
- Restocking of products
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Managed incoming food deliveries, checking for quality and accuracy while properly storing items according to established protocols.
- Assisted chefs in menu planning processes through providing input.
Customer service
Cotton Fresh Dry-cleaners
07.2020 - 08.2022
- Cash handling
- EFTPOS usage
- Phone enquiries
- Open and closing of store.
Customer service
12.2018 - 01.2020
- Ye old south arm store
- Cash handling
- EFTPOS usage
- Processing of food orders (phone/face to face)
- Food preparation and handling
- Restocking of products
- Post office operations
- General cleaning
Education
clarence high
2021
Skills
- Friendly confident personality
- Reliable
- Mail Management
- Payment Collection
- Medical Billing
- Telephone Etiquette
- Appointment Scheduling
- Patient Scheduling
- Data Entry Software
Timeline
Medical Receptionist Traineeship
Cambridge Park Medical Centre
09.2023 - Current
Kitchen Hand
South Arm Store
08.2022 - 09.2023
Customer service
Cotton Fresh Dry-cleaners
07.2020 - 08.2022
Customer service
12.2018 - 01.2020
clarence high
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