Olivia Pye
Geelong ,VIC
Summary
During my time at Kmart and Brumby's Bakery, I encompassed the role of a motivated retail sales professional, with a proven record of boosting sales and customer loyalty through individualized service. I displayed resourceful individual skills in learning customer needs, directing them to desirable merchandise and upselling to meet sales quotas. I am committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
4
4
years of professional experience
Work History
Retail Worker
Kmart
08.2021 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash and counting change
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted in store layout redesigns, contributing to a more intuitive shopping experience and increased customer dwell time.
Student Nursing Clinical Placement
St John Of God Hospital
06.2023 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Bakery Worker
Brumby's Bakery
09.2020 - 06.2021
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
Education
Bachelor of Nursing - Nursing
Deakin University
Geelong, VIC2027
Senior Secondary Certificate of Education -
Grovedale College
Grovedale 2023
Skills
- Patience and Empathy
- Reliability and Punctuality
- Organised and Manages time effectively
- Problem-solving and Collaboration
- Decision-making and Critical thinking
Accomplishments
- Graduated VCE- certificate completed at Grovedale College
During my time at Grovedale College I attained the following certificates:
- x4 Principle's academic excellence awards
- x1 Commendation award
- x1 Sports Academy excellence awards
- 2021 student DUX and Top Achievement Award
- Achieved 2 best and fairest awards and 1 runner up best and fairest award at Grovedale Netball and Football Club between the years of 2017-2022.
- I have successfully completed my First Aid Certificate (providing basic emergency life support)
Leadership
- One of 8 Year 12 school captains in my final year at Grovedale College
- Peer Leader for Year 7's tranitioning into high school
- Netball Coach for Under 13's (2021-2022)
References
Emma Crocker
Brumby's Bakery Store Manager
Brumby's Bakery Garden Street, East Geelong 3220
0414339174
Carly Wright
Kmart Store Manager
173-199 Pioneer Road, Grovedale 3216
04409519283
Timeline
Student Nursing Clinical Placement
St John Of God Hospital
06.2023 - 07.2024
Retail Worker
Kmart
08.2021 - Current
Bakery Worker
Brumby's Bakery
09.2020 - 06.2021
Bachelor of Nursing - Nursing
Deakin University
Senior Secondary Certificate of Education -
Grovedale College
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