Olivia Rock

completing a traineeship at Latrobe Valley Village as well as studied cert III individual support ( aged care, disability) at TAFE 2 days a week from 13/07/2023-28/03/2024

completed Units At TAFE :

- follow safe work practice work

- apply basic principals of infection control

- work legally and ethically

- work with diverse people

- support positive mealtime experience

- support independence and wellbeing

- facilitate the empowerment of people receiving support

- work effectively in aged care

- recognise healthy body systems

- recognise an report risk and falls

- provide individualised support

- support people living with dementia

- deliver care services using palliative care

- communicate and work in health community services

- assist clients with medication

- ADL assessments

• Continually updated knowledge in aged care practices by attending development courses regularly.
• Efficiently managed time to complete all assigned tasks while maintaining high-quality patient care standards.
• working with my team of staff members by providing ongoing guidance, mentorship, and support throughout my career
• Engaged with my team and staff members to network with industry professionals and stay informed about career opportunities in the field of electronics technology.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Learned and adapted quickly to new technology and software applications.

• contributed to a positive team environment through effective communication and collaboration with staff members
• Worked closely with supervisors to address any workflow issues or concerns promptly, minimising and issue to the daily workplace .
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained a clean and organised workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Pleasantly interacted with customers to promote fun, positive environment.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Maintained and operated espresso machines, blenders, grills and a till machine

• Contributed to a well-organized office environment by efficiently managing daily tasks and keeping accurate records.
• Improved client satisfaction by providing clear, concise explanations of probate procedures and requirements.
• Collaborated with team members to develop solutions for addressing common challenges in the workplace
• managed time efficiently through diligent monitoring of making sure
• organising and maintaining accurate case files.
• Maintained confidentiality and security of sensitive information through keeping it private and confidential
• Assisted grieving families during difficult times by demonstrating empathy and sensitivity
• Answered telephone calls, took messages and transferred calls to appropriate staff memebers

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.