Olivia Tarlinton
Coffs Harbour,NSW
Summary
Dynamic store manager with expertise in multi-site management, team leadership, effective communication, and problem solving. Demonstrated success in overseeing operations, managing inventory, and enhancing customer service standards to drive sales and improve store performance.
Overview
2027
2027
years of professional experience
Work History
Store Manager
Liquorland
Coffs Harbour
04.2024 - Current
- Consistently provided operational support to multiple stores, ensuring consistent performance and adherence to company standards.
- Oversaw daily store operations and managed staff schedules.
- Managed inventory levels and conducted stock assessments to maintain optimal stock availability.
- Ensured compliance with safety protocols in-store.
- Implemented loss prevention strategies to reduce theft risks and protect store assets.
- Oversaw inventory management through cycle counts, audits and loss control.
- Updated and maintained store signage and displays.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to enhance operational improvement plans.
Assistant Store Manager
Liquorland
02.2024 - 04.2024
- Supported daily store operations, ensuring adherence to company policies and enhancing operational efficiency.
- Oversaw inventory management and coordinated product orders to maintain optimal stock levels and meet customer demand.
- Trained and supervised staff on customer service practices and product knowledge.
- Conducted regular assessments of store displays to enhance visual merchandising.
- Addressed customer inquiries and resolved issues to maintain high satisfaction levels.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised team members and delivered training on customer service practices and product knowledge to foster exceptional customer experiences.
- Handled scheduling for store shifts to achieve adequate staffing.
Store Team Member
Liquorland
02.2023 - 02.2024
- Guided customers in product selection with tailored recommendations to enhance shopping experience.
- Streamlined inventory management through efficient restocking and organized backroom storage.
- Operated cash register, processed transactions, and handled customer inquiries.
- Conducted regular stock checks to identify low inventory items for replenishment.
- Educated customers on responsible alcohol consumption and product information.
- Supported promotional events and displayed merchandise effectively throughout the store.
- Welcomed customers and ensured exceptional service to foster a positive store atmosphere.
Duty Manager Supervisor
Little Shack
Port Macquarie
2022 - 2023
- Oversaw daily operations, enhancing workflow and maximizing staff efficiency.
- Developed training programs for new team members on service standards and operational procedures.
- Managed inventory levels and coordinated stock replenishment activities.
- Trained new staff on hospitality protocols and service standards.
- Provided food and beverage service to customers promptly in busy restaurant environment.
- Resolved customer issues promptly, contributing to high satisfaction through knowledgeable and friendly service.
Education
High School Certificate -
Palm Beach Currumbin State High School
Palm Beach, QLD11-2019
Timeline
Store Manager
Liquorland
04.2024 - Current
Assistant Store Manager
Liquorland
02.2024 - 04.2024
Store Team Member
Liquorland
02.2023 - 02.2024
Duty Manager Supervisor
Little Shack
2022 - 2023
High School Certificate -
Palm Beach Currumbin State High School