Olivia Toatuitea
Liverpool,NSW
Summary
Proven Administrative Officer with a track record of enhancing office productivity and improving data management systems at Sell My Car Pty Ltd. Skilled in database administration and fostering strong relationships, I have successfully streamlined processes, achieving a significant increase in efficiency. Expert in Microsoft Excel and adept at training staff, my approach has consistently led to heightened organizational effectiveness.
Overview
16
16
years of professional experience
Work History
Administrative Officer
Sell My Car Pty Ltd
05.2014 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Created, prepared, and delivered reports to various departments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Customer Service Representative
Linkt Market Services
01.2011 - 04.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Clerical/Warehouse Clerk
Kwiktron
01.2008 - 11.2010
- Completed cycle counts and monthly inventory.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Improved efficiency with quick and accurate loading of boxes.
- Reduced order processing time by streamlining the packing and shipping process, resulting in faster delivery times.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Checked packages and merchandise for damage and notified vendors.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Georges River College - Oatley Senior Campus
Oatley, NSW11.2007
Skills
- Office Management
- Scheduling and calendar management
- Records Management
- Documentation and control
- Relationship Building
- Training and coaching
- Database Administration
- Data retrieval systems
- Administrative Support
- Office Administration
- Customer Service
- Time Management
- Computer Proficiency
- Microsoft Word
- Mail handling
- Filing
- Invoice Processing
- Excel spreadsheets
- Documentation and Recordkeeping
- Deadline-oriented
- Database entry
- Filing and data archiving
- Microsoft PowerPoint
- Clerical Support
Timeline
Administrative Officer
Sell My Car Pty Ltd
05.2014 - Current
Customer Service Representative
Linkt Market Services
01.2011 - 04.2014
Clerical/Warehouse Clerk
Kwiktron
01.2008 - 11.2010
High School Diploma -
Georges River College - Oatley Senior Campus
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