Olivia Towers
Canberra
Summary
Dedicated hospitality professional with over 4 years of experience in fast-paced, customer-centric environments. Skilled in managing diverse customer needs and fostering positive relationships. Ready to leverage customer service expertise and adaptability in a retail role to drive growth and enhance customer satisfaction.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
CAFE WORKER
Coffee Guru
Casey
02.2026 - Current
- Created meaningful connections with customers leaving them with a positive experience
- Prepared high-quality coffee beverages following standard recipes and techniques.
- Maintained cleanliness and organization of the cafe environment for customer satisfaction.
- Tracked supplies and restocked inventory levels.
CUSTOMER SERVICE TEAM MEMBER
KFC
03.2023 - Current
- Resolved customer complaints professionally and promptly.
- Assisted customers with menu selections and special requests.
- Built relationships with customers through friendly conversations.
- Collaborated with team members to ensure timely service.
- Processed payments using cash registers and credit card machines.
WAITRESS
Local Press and Wholefoods Cafe
09.2022 - 11.2022
- Provided exceptional customer service in a fast-paced cafe environment.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took orders for food and drinks and delivered them to guests.
- Handled cash transactions and operated the point-of-sale system effectively.
- Recorded customer orders accurately for food and drinks and delivered them to guests.
Education
Gungahlin College
01.2025 - 07.2026
Skills
- Team building skills
- Sales techniques
- Friendly and outgoing
- Flexible schedule
- Safety requirements
- Kitchen Experience
- Food Service
- Sanitation practices
- Food Safety
- Communication Skills
- Cash Handling
- Customer Service
Volunteer Experience
Girl Guides Australia, 01/01/14, 12/31/18, I am able to deal with the public effectively thanks to my experience in the Girl Guides where I did a lot of work in the community. This included clean up Australia day, raising money through Bunnings sausage sizzles and selling guide cookies after school by going door to door and I kept track of allergies and dietary restrictions.
Timeline
CAFE WORKER
Coffee Guru
02.2026 - Current
Gungahlin College
01.2025 - 07.2026
CUSTOMER SERVICE TEAM MEMBER
KFC
03.2023 - Current
WAITRESS
Local Press and Wholefoods Cafe
09.2022 - 11.2022