Olivia Turner
Mango Hill,Australia
Summary
Pick packer leveraging six years of experience in the build industry, adept at client assessment, customer experience, and sales strategy. Passionate about applying problem-solving skills and time management expertise to excel in logistics, with a keen eye for detail and a drive to succeed. Understanding and assessing client needs and providing suitable solutions Managing a high volume of enquiries, following up & cultivating leads and achieving high sales targets Providing customers with a first-class experience, exceeding customer service expectations; and Developing and maintaining a network of industry partners such as land developers, financiers and local community providers.
Overview
7
7
years of professional experience
Work History
New home sales consultant
Beachwood Homes
Berwick, South Melbourne
06.2023 - Current
- Exceptional customer service orientation and the ability to listen, to fully understand needs
- Communication and presentation skills of the highest order
- Unwavering motivation and commitment
- Strong team orientation
- Flexible approach to work hours, which will include weekend work requirements
- A demonstrated ability to drive results and establish new sales networks, within a highly competitive market
- Able to work as part of a team as well as autonomously
- Able to build rapport and trust
- Able to meet all KPIs
- Highly driven and committed to the business
New Home Sales Consultant
Porter Davis Homes
08.2020 - 04.2022
Interior Design Assistant & Client Experience Co-ordinator
Porter Davis Homes
Mango Hill, Australia
04.2019 - 08.2020
- Working with clients to develop cohesive design solutions for the interior & exterior of their home that fits their unique requirements including budget, design style & individual goals
- Maintaining a superior knowledge of the World of Style product offering Fitting/ maintaining & coordinating Office showroom
- Maintaining close relationships with Suppliers
- Training & updating the weekend team with Products, Inclusions & Continuous improvement activities
- Delivering exceptional customer service while developing creative interior and exterior design solutions to suit client's unique style
- Having a strong focus on client experience from pre-deposit through to contract, providing professional & timely communication to support decision-making & offer assurance for their World of Style selections
- Maintaining exceptional relationships with other Porter Davis business units, particularly the Sales and Central Operations functions
- Assist client in meeting timeframes for appointments in their Porter Davis journey
- Display an ability to manage and priorities client workflow through appointment
Sales Associate
Porter Davis Homes
01.2018 - 04.2019
- Welcome visitors to the fully furnished display home
- Schedule appointments and take responsibility for the day-to-day operations of the display home
- Support customers through the sales cycle from developing, qualifying leads to nurturing and closing
- Provide exceptional customer service, answering questions to support customers to make informed decisions
- Collaborating with the Building & Design Consultant to ensure business sales and customer service objectives are achieved
- Ensure that all sales documentation and paperwork is completed to high standard and within required timeframes
- Collaborate cross functionally with all departments within Brighton Homes and the NEX Building Group to ensure customers experience the difference of building their new home with Brighton
Education
Diploma - Qualified Interior Designer
Institution of interior deign
12.2021
Skills
- Client Assessment
- Customer Experience
- Problem Solving
- Time Management
- Sales Strategy
- Networking
- Lead Cultivation
- Creative
Timeline
New home sales consultant
Beachwood Homes
06.2023 - Current
New Home Sales Consultant
Porter Davis Homes
08.2020 - 04.2022
Interior Design Assistant & Client Experience Co-ordinator
Porter Davis Homes
04.2019 - 08.2020
Sales Associate
Porter Davis Homes
01.2018 - 04.2019
Diploma - Qualified Interior Designer
Institution of interior deign