Uzzi Obinna
Pimpama,QLD
Summary
Compassionate support worker possessing gentle touch and caring attitude centred on treating all with dignity and respect while also having experience in supporting customers with challenging behaviours and multiple diagnosis. Expertise in communication, feedback and customer support. Collaborative team player with strong clinical and interpersonal skills. Always willing to offer support and learn as well. Trained in appointment, medication and household management. Devoted to providing companionship and attentive care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Leader
Multicap
03.2021 - 06.2023
- Recruited, interviewed and hired over 20 staff members offering exceptional talent and brought great skills to team.
- Worked with senior case managers to coordinate team development activities and trainings.
- Increased customer satisfaction by resolving conflict issues.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Worked to improve and enhance participant lives through effective and compassionate care.
- Monitored progress and documented any participant health status changes, keeping healthcare team updated.
Acting Team Leader
Multicap
05.2020 - 03.2021
- Collaborated with community program leaders and advocates to make resources accessible to clients.
- Worked with supervisors to facilitate transitions of clients from STA to SIL.
- Worked closely with medical specialists and practitioners to oversea medication changes for clients.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Completed all paperwork, recognizing any discrepancies and addressing them immediately.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to ensure task were completed on time.
- Served customers in efficiently following outlined steps of service.
- Used coordination and planning skills to achieve results according to schedule.
- Handled financial reimbursements for clients.
Disability Support Worker
Multicap
10.2018 - 09.2020
- Designed individualised plans detailing daily activities and needs for clients.
- Used Microsoft word and Spreadsheets to maintain records of services performed and apparent condition of customers.
- Checked medication schedules and customer needs to ensure correct medication administration.
- Kept close eye on customer vital signs, administered medications and tracked behaviours to keep healthcare supervisor and service leader well-informed.
- Consulted with service manager/service leader and relevant health care practitioners to assess cases and enhance care.
- Assisted customers with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Turned and positioned bed-bound customers to prevent bedsores and maintain comfort levels.
- Provided high level of physical support by use of manual handling equipment as required by company policy.
- Kept customers mentally alert by entertaining, conversing and reading aloud to patients.
Education
Dploma in Community Services - Disability Studies
National Career Institute
Sydney, NSW04.2021
Skills
- Proficiency with Carelink
- Proficiency with Riteq and rostering
- Medication organization
- First-Aid and CPR certified
- Fluent in English
- Good writing skills
- Specialized training certificate
- Documentation skills
- Microsoft Office and excel
- Daily living assistance
- Appointment management
- Networking with staff
- Goal setting
- Records oversight and accuracy
- Reliable
- Team leadership
Certification
specialised training certificate in PEG feeding, Stoma Support, Catheter care, Hygiene and infection control, understanding epilepsy and assistance with Midazolam, Bowel therapy and Enema, Diabetes support and BSL
S.A.F.E
Timeline
Service Leader
Multicap
03.2021 - 06.2023
Acting Team Leader
Multicap
05.2020 - 03.2021
Disability Support Worker
Multicap
10.2018 - 09.2020
Dploma in Community Services - Disability Studies
National Career Institute
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