Summary
Overview
Work History
Skills
education
Timeline
Generic

Olyvia Pollard

Cessnock ,Nsw

Summary

Dynamic retail professional with a proven track record at Best&Less, excelling in customer service and problem-solving. Skilled in cash handling and stock replenishment, I consistently enhanced customer satisfaction and loyalty through effective communication and teamwork. Committed to maintaining a clean and organized environment, I thrive in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Best&Less
05.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Retail Worker

CTC
09.2023 - 01.2024
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.

Retail Worker

Chris Watson
08.2023 - 11.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • learnt how to do accounts work and invoices

Cleaner

Express Project
06.2023 - 09.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Cash handling
  • Store opening and closing
  • Money handling
  • Professional appearance
  • Phone etiquette
  • Stock replenishment
  • Order processing
  • Loss prevention
  • Friendly and outgoing

education

i have my year 10 certificate but however left school at the start of year 11.

Timeline

Retail Worker

CTC
09.2023 - 01.2024

Retail Worker

Chris Watson
08.2023 - 11.2023

Cleaner

Express Project
06.2023 - 09.2023

Retail Sales Associate

Best&Less
05.2022 - Current

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Olyvia Pollard