OMER FARUK EROGLU
Pyrmont,NSW
Summary
Proven team leader with a track record of enhancing customer satisfaction and exceeding sales targets at UNABELLA. Skilled in coffee expertise and exceptional customer service, demonstrated through successful training and mentorship of new team members. Achieved consistent quality standards in fast-paced environments, leveraging strong skills in coffee grinding and drink customization.
Overview
5
5
years of professional experience
Work History
Cleaner
Alpha Omega Academy
2023.06 - Current
- Kitchen cleaning
- Bathroom cleaning
- Dusting
- Disinfecting high touch areas
- Waste removal from kitchen bins
- Mopping
- Vacuuming
Barista
JEZVE COFFEE SHOP
2023.01 - Current
- Prepare and serve a variety of coffee beverages to our standards
- Set and adjust the grind to ensure consistency and quality
- Provide exceptional customer service
- Maintain a clean and organized workspace
- Work efficiently both alone and with other team members
Sales Supervisor
UNABELLA
2021.07 - 2022.07
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Barista
HAYAL ATOLYESI
2019.03 - 2021.06
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Engineering - ENGINEER
KOCAELI UNIVERSITY
KOCAELI07.2021
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Team Leadership
- Cash Register Operation
- Coffee machinery
- Coffee expertise
- Order Taking
- Drink customization
- Workplace Safety
- Coffee grinding
- Quality Standards
Timeline
Cleaner
Alpha Omega Academy
2023.06 - Current
Barista
JEZVE COFFEE SHOP
2023.01 - Current
Sales Supervisor
UNABELLA
2021.07 - 2022.07
Barista
HAYAL ATOLYESI
2019.03 - 2021.06
Bachelor of Engineering - ENGINEER
KOCAELI UNIVERSITY
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