Omer Faruk YAZICI
Melbourne,VIC
Summary
Proven track record in enhancing customer satisfaction and repeat business at Gloria Jeans Coffee and other cafe's through expert shisha and coffee preparation and exceptional service. Skilled in POS systems and complaint resolution, demonstrating meticulous attention to detail and a commitment to quality assurance. Achieved a seamless blend of hard and soft skills to elevate the cafe experience.
Overview
1
1
year of professional experience
Work History
Cafe Worker
Alims Fischimbiss Mainzer
12.2023 - 03.2024
- Enhanced customer satisfaction by crafting high-quality shisha and maintaining a clean work environment.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Increased repeat business by developing strong rapport with regular customers through excellent service.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Ensured safety standards were met by properly cleaning and sanitizing all equipment, adhering to health codes.
Barista
Gloria Jeans Coffee
07.2023 - 11.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Bachelor of Engineering - Mineral Process Engineering (Honours)
Istanbul Technical University
Istanbul, Turkey02.2024
Skills
- Complaint Resolution
- POS Systems
- Food service standards
- Menu Memorization
- Quality Assurance
- Shisha Preparation
- Attention to Detail
Timeline
Cafe Worker
Alims Fischimbiss Mainzer
12.2023 - 03.2024
Barista
Gloria Jeans Coffee
07.2023 - 11.2023
Bachelor of Engineering - Mineral Process Engineering (Honours)
Istanbul Technical University
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