Omid Mirzaie
Cranbourne East,VIC
Summary
Motivated and results-driven sales professional with strong customer service, communication, and leadership skills. Experienced in retail, hospitality, coaching, and e-commerce, with a deep understanding of sales strategies, customer engagement, and teamwork. Founder of Setara Jewellery, an online business with over hundred sales across Australia, the USA, and the UK, demonstrating expertise in marketing, customer relations, and business operations. Strong ability to build relationships, drive sales, and contribute to team success. Currently studying Real Estate, further developing negotiation, client relations, and business acumen.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Online Business Owner
Setara Jewellery
09.2024 - Current
- Website: setarajewellery.com
- Built and managed a successful e-commerce brand, achieving hundreds of sales across Australia, the USA, and the UK
- Developed and implemented sales strategies to increase conversions and customer retention
- Engaged with customers through marketing, promotions, and direct communication, ensuring a high-quality shopping experience
- Managed inventory, order fulfillment, and logistics, demonstrating strong organisational and problem-solving skills
Team Member
Fresh City Auburn
02.2022 - 05.2024
- Assisted customers in finding products, providing recommendations, and upselling to drive sales
- Delivered exceptional customer service, ensuring a positive shopping experience
- Trained and mentored new staff, improving team efficiency and service consistency
- Managed stock levels, ensuring product availability and well-organised displays
Soccer Coach
Casey Stadium
10.2024 - Current
- Provided clear and engaging instruction, helping players develop their skills while maintaining enthusiasm and motivation
- Built strong relationships with players and parents, fostering a positive and supportive environment
- Adapted coaching techniques to meet individual needs, demonstrating leadership and communication skills
Lifeguard
Casey Race & Casey Arc
11.2024 - Current
- Provided exceptional customer service, assisting visitors and ensuring a safe, welcoming environment
- Used quick decision-making and problem-solving skills to handle incidents professionally
- Maintained a strong presence and professional communication, ensuring clear guidance and customer support
Volleyball Coach
Casey Stadium
10.2024 - Current
- Designed and led structured training sessions, focusing on skill development, teamwork, and strategy
- Encouraged communication and collaboration among players, ensuring a positive learning environment
- Maintained strong relationships with players and parents, reinforcing commitment and engagement
Soccer Referee
Casey Stadium
10.2024 - Current
- Officiated competitive matches, enforcing rules and ensuring fair play
- Managed on-field communication and decision-making, handling disputes and maintaining professionalism
- Demonstrated confidence and authority, skills that translate well into retail sales and customer interaction
Restaurant Team Member
Two Brothers Frankston
05.2024 - 10.2024
- Delivered excellent customer service, handling orders efficiently and maintaining a friendly atmosphere
- Upsold meal deals and promotions, increasing revenue and customer satisfaction
- Managed high-volume transactions and ensured accuracy in cash handling
Pharmacy Assistant (Work Experience)
Chemist Warehouse
- Assisted customers with product selection and inquiries, ensuring a smooth shopping experience
- Processed transactions efficiently through the POS system, maintaining accuracy and speed
- Organised promotional displays to increase sales and product visibility
Education
Certificate IV -
Real Estate Practice
Berwick, VIC06-2025
Skills
- Sales & Upselling Strategies
- Customer Engagement & Relationship Building
- Retail & E-Commerce Business Management
- Effective Communication & Team Collaboration
- Cash Handling & POS Systems
- Problem-Solving & Conflict Resolution
- Leadership, Mentoring & Training
- First Aid & CPR
Certification
VET in Retail
First Aid & Aquatic Safety Certifications:
- HLTAID009 – Provide Cardiopulmonary Resuscitation
- HLTAID011 – Provide First Aid
- SISCAQU019 – Supervise Patron Safety in Aquatic Locations
- SISCAQU020 – Perform Water Rescues
- SISCAQU021 – Perform Complex Water Rescues
- SISCAQU022 – Provide Oxygen Resuscitation and Therapy in an Aquatic Environment
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Lifeguard
Casey Race & Casey Arc
11.2024 - Current
Soccer Coach
Casey Stadium
10.2024 - Current
Volleyball Coach
Casey Stadium
10.2024 - Current
Soccer Referee
Casey Stadium
10.2024 - Current
Online Business Owner
Setara Jewellery
09.2024 - Current
Restaurant Team Member
Two Brothers Frankston
05.2024 - 10.2024
Team Member
Fresh City Auburn
02.2022 - 05.2024
Pharmacy Assistant (Work Experience)
Chemist Warehouse
Certificate IV -
Real Estate Practice
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