Opal Khamseetha
Gladstone,QLD
Summary
Dynamic and results-oriented professional with extensive experience as a Lash and Nail Technician within a successful Home Business. Excelled in customer engagement and satisfaction, enhancing loyalty through exceptional service and communication. Skilled in multitasking, organization, and maintaining high hygiene standards. Proven ability to increase efficiency and foster team collaboration. Demonstrates profound product knowledge and adept cash handling abilities.
Entry-level Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars and kitchen staff to deliver outstanding customer service to patrons. Passionate professional skilled in clearing tables and delivering service cheerfully. Talented individual known for hard work and dedication. Enjoys fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lash Technician
Home Business
09.2023 - Current
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Educated clients on how to clean and maintain lash extensions.
- Improved appointment booking efficiency with effective time management and organization skills.
Nail Technician
Home Business
04.2023 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Kitchen Runner and Cashier (Palace Tea Garden)
Casual
02.2022 - Current
- Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
- Monitored customer feedback and made adjustments to improve service quality.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Attended to customer complaints and processed product return or replacement requests.
- Maintained a clean and organized store environment for optimal shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Bakery Cashier
Part-time
07.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Processed cash, credit card, and gift card transactions accurately and efficiently for seamless customer experience.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Used utensils and equipment to portion, wrap and display bakery items.
Education
Gladstone State High School
Gladstone, QLDSkills
- Good communication skills
- Excellent written and oral communication
- Multitasking and Organization
- Customer Satisfaction
- Team Collaboration
- Active Listening
- Product Sorting
- Customer Engagement
- Product Knowledge
- Cash Handling
- Customer Support
- Understanding Customer Needs
Certification
Certificate II in Workplace Skills
Start date: 16/02/2023
Cease date: 16/11/2023
Timeline
Lash Technician
Home Business
09.2023 - Current
Nail Technician
Home Business
04.2023 - Current
Kitchen Runner and Cashier (Palace Tea Garden)
Casual
02.2022 - Current
Bakery Cashier
Part-time
07.2021 - 05.2022
Gladstone State High School
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