OSCAR CONDELLO
Melbourne,VIC
Summary
I am a reliable, client-oriented customer service representative/administrative professional currently working within the construction industry. I have a drive to further my career in professional fields by applying my skills within a collaborative workplace involving office administration, customer service, telecommunication, team interactions and/or media and communication technology, with a willingness to learn and adapt my skills and abilities to help motivate myself, my colleagues and my employer to success, while contributing to a positive office environment.
Overview
7
7
years of professional experience
Work History
Customer Solutions Agent (CSA)
Boral Limited Australia
02.2021 - Current
- Responsible for receiving concrete orders in a high-volume contact centre via telephone/Microsoft Outlook email inbox, making outbound calls, archiving purchase orders and precise order entry via the company systems, creating cases in Salesforce database to help cash sales team/investigation hub follow up outstanding balances from credit card payments and solve customer disputes
- Understanding production capabilities of the Boral plant and truck network, monitoring progress of deliveries and providing delivery status information to the customer, using vehicle tracking systems, knowledge of various concrete mix designs, monitoring material stocks in concrete plants across network. This helped contribute to the team reaching 80% delivery metrics.
- Promoted to "Offline Team" role to build/maintain rapport and professional relationships with customers and internal teams/stakeholders, performing ad-hoc tasks either independently or in a team.
- Becoming a problem solver and identifying customer issues in real time - e.g late deliveries, account issues, concrete mix quality.
Office Administration Assistant
Commercial Concrete Group
12.2017 - 12.2019
- Primarily responsible for filing business invoices, expenses and data entry for a medium-tier company in the construction/concrete industry, taking messages and managing incoming and outgoing mail.
Education
Bachelor of Primary Education - early childhood, Indigenous studies, social studies, Primary mathematics
Swinburne University
Hawthorn, VIC12.2019
Skills
- Attention to detail
- Multi-tasking
- Proficiency in reading/typing
- Proficiency in typing
- Professional attitude
- Organization/time management, punctual
- Strong work ethic
- Interpersonal communication
- Telephone etiquette
- Fluent delivery
- Microsoft Word formatting
- Microsoft PowerPoint design features
- Microsoft Excel formatting- pivot tables
- Outlook
- Administrative support
- Customer focus/problem solving
- Office administration
- Teamwork and collaboration
- Adaptability
- Staff education and training
- CRM software usage
- Data entry
Hobbies and Interests
- Reading
- Sport
- Music
Timeline
Customer Solutions Agent (CSA)
Boral Limited Australia
02.2021 - Current
Office Administration Assistant
Commercial Concrete Group
12.2017 - 12.2019
Bachelor of Primary Education - early childhood, Indigenous studies, social studies, Primary mathematics
Swinburne University
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