Oveelen Nynan

• Supporting all resident admissions and discharges.
• Working in all the sites of SCC
• Rostering staff
• Answering phone calls and responding to any email inquiries.
• Ordering supplies, data entry, filing and other administrative tasks.
• Approving PO and NPO
• Using Adequate Software to insert resident database
• Assisting Managers with overall duties.
• Assisting in projects
• Maintained smooth back-office functions to promote efficient business operations.

• Processing documents and reports to support clerical staff
• Scheduling meetings for interface distribution with stakeholders
• Filtering incoming phone calls and emails, escalating only highest priority inquiries to executive leadership
• Assisting teams for the preparation of new menu.
• Using adequate software to update and input database
• Daily meeting with resident in order to assist them with their needs and want in order to improve service quality
• Organising and balanced daily receipts, logs and reports
• Contributing to the increase in quality and efficiency goals and customer satisfaction ratings
• Printing, scanning and filing document daily

• Responsible to manage hospitality staff and food service to be smoot
• Manage team of six people
• Daily minute meeting with staff
• Communicating with Nurses and Carers for updates and feedback through emails or face to face interaction
• Assigning different tasks and responsibilities to team members
• Regular meeting with Managers and Supervisors
• Checking emails for updates Recording temperature of food
• Maintaining clean and well-stocked lobby
• Managing les, processed paperwork and assist administrative team
• Ordering and keeping track of inventory for supplies, food and beverages
• Attending training and followed procedures to meet service standards
• Safeguarding team by enforcing safety requirements, OSH regulations and PPE use.

• Ensuring customer needs and dietary requirements are met and updated on residents' records
• Maintaining high standards of personal and operational hygiene practices
• Maintaining adequate supplies of beverages, food, crockery, cutlery, glassware, and consumables
• Performing general cleaning of service kitchen, dining room and equipment
• Coordinating logistics and delivery of room turnover and nightly turndown
• Liaising with guests to offer assistance and handle diverse problems related to hospitality services
• Ordering and kept track of inventory for supplies, food and beverages
• Maintaining kitchen records and documented inventory to aid in budget control
• Sanitizing kitchen surfaces and equipment to comply with food safety regulations.

• Excellent use of time management skills to work productively in an extremely fast pace setting
• Interacted with customers on sales to build rapport and offer product expertise
• Developed quality talent from within to retain engaged employees and remain competitive
• Established customer relationships to generate more business, maintaining store and expand brand loyalty
• Created and implemented innovative business strategies to drive record sales growth
• Oversaw talent recruitment, onboarding and training
• Addressed customer service issues with detailed and timely responses to escalated complaints
• Monitored team member performance, conducting evaluations and recommending promotions
• Enforced adherence to operational guidelines, brand standards and service expectations
• Processed correspondence, documents and reports to support clerical staff
• Answered incoming calls and directed messages to correct party
• Sensitive documents and home office supplies.

• Ensures administrative systems and processes are effective in recording and reporting accurate and timely training information, including course advertisements and registrations.

• Preparing, recording and uplaoding ADMS claims

• Prepares, maintains and updates training systems such as course handbooks, assessment record sheets, registration forms as required.

• Assembles training packs for upcoming courses and maintains adequate stock of training resources.

• Liaises with participants and facilitators as required and ensures all participant enquiries are dealt with promptly and efficiently.

• Monitors Outlook mailbox and responds to messages, delegating where appropriate. • Records training records with HR and L&D software and systems and analyses trends.

• Participates in, contributes to, and implements improvements to policies and procedures.

• Refers training program queries as appropriate.