Owen Bailey
Brisbane,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
5
5
years of professional experience
Work History
Head Barista/Sales Assistant
Zink Cafe BBQ & Heating
07.2023 - 01.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Helped management keep adequate supply on hand by notifying of shortages.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement.
Merchandiser
Coca-Cola Europacific Partners
04.2022 - 07.2023
- Collaborated with store managers to determine best placement for merchandise displays.
- Established strong vendor relationships to maintain and support business.
- Created visual displays to highlight new and featured products.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
Head Barista/Assistant Manager
Zink Cafe BBQ & Heating
10.2018 - 04.2022
- Recommended products based on solid understanding of individual customer needs and preferences.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the cafe.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Nelson College
Nelson, TAS11.2020
Skills
- Shop Opening and Closing
- Retail Operations
- Time Management
- Health and safety compliance
- Employee Management
- Staff Training
- Food Serving and Preparation
- Upselling
Timeline
Head Barista/Sales Assistant
Zink Cafe BBQ & Heating
07.2023 - 01.2024
Merchandiser
Coca-Cola Europacific Partners
04.2022 - 07.2023
Head Barista/Assistant Manager
Zink Cafe BBQ & Heating
10.2018 - 04.2022
High School Diploma -
Nelson College
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