Summary
Overview
Work History
Education
Skills
Timeline
Generic

Owen Heanue

Bulimba,QLD

Summary

Experienced with bar management and team leadership, ensuring smooth and efficient operations. Utilizes strong communication and organizational skills to enhance team performance and customer satisfaction. Track record of effective inventory management and conflict resolution.

Professional and results-driven hospitality professional prepared for supervisory responsibilities. Strong focus on team collaboration and achieving consistent results. Skilled in mixology, customer service, and inventory management. Reliable and adaptable, able to meet changing needs and maintain high standards.

Smoothly support and motivate bar staff to enhance team performance. Skilled in training and mentoring team members by leveraging Number years of bar, restaurant, and leadership experience. Positive and upbeat leader with clear communication style and expert service knowledge.

Overview

2025
2025
years of professional experience

Work History

Bartender Supervisor

The Chequers Pub Kent England
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.

Retail Worker

Tesco’s Kent England
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Factory Production Worker

All Air Australia
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Carefully packaged finished products and prepared for shipment.
  • Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
  • Operated Number machines proficiently and in compliance to safety standards.

Labourer

HJ Kelsey Kent England
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.

Retail Worker

Mccoils England
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Food Service Worker

Duelux Bagels
05.2023 - 08.2024
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Food and Beverage Waiter

Cotes
02.2019 - 03.2021
  • Assisted in training new waitstaff, sharing industry knowledge and best practices to improve overall team performance.
  • Increased repeat business by fostering strong relationships with regular patrons through exceptional service.
  • Maintained a clean and organized dining area, ensuring a comfortable and enjoyable atmosphere for guests.
  • Streamlined table turnover times by swiftly clearing dishes, resetting tables, and seating new guests as quickly as possible.
  • Supported fellow waitstaff during busy periods, promoting teamwork and efficient service.
  • Demonstrated strong multitasking skills by efficiently managing multiple tables during peak hours.

Education

Secondary Education

Knole Academy
06.2018

Skills

    Time keeping, fast learner, punctuality, team work, driven,

Timeline

Food Service Worker

Duelux Bagels
05.2023 - 08.2024

Food and Beverage Waiter

Cotes
02.2019 - 03.2021

Bartender Supervisor

The Chequers Pub Kent England

Retail Worker

Tesco’s Kent England

Factory Production Worker

All Air Australia

Labourer

HJ Kelsey Kent England

Retail Worker

Mccoils England

Secondary Education

Knole Academy

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Owen Heanue