PABLO ANDRES AMPUERO LATHROP
Summary
- Enthusiastic Hotel Waiter with proven skills in handling fast-paced work. Competent in serving customers in rooms with fast deliveries and pick-ups. Offers in-depth menu knowledge to drive sales and help customers select food and beverage items.
- Highly motivated server with 3 years of experience serving food to different customers. Upbeat and friendly when greeting, serving and fulfilling requests of individuals.
- Speedy multi-tasker when serving many people at once.
Overview
3
3
years of professional experience
Work History
Hotel Waiter
Sheraton Hotel & Resorts
02.2021 - 12.2021
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
Crew Member
Burger King
08.2020 - 12.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Pizza Man
Papa John´s
01.2019 - 06.2020
- Cleaned and sanitized work areas, utensils and equipment.
- Followed company recipes and production standards to satisfy customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Operated grills, fryers and ovens to cook food items.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Trained and assisted new kitchen staff members.
Education
Graduate Certificate - Upper Intermediate
Townhall English Language School
Kent Street 49507.2022
Certificate III - International Tourism Administration
INACAP
Chile, Santiago06.2021
Skills
- Company Quality Standards
- Call Reception
- Billing and Payment Processing
- Social Perceptiveness
- Buffet Setup and Takedown
- Operational Efficiency
- Thorough Work Ethic
Citizenship
- Australian
- Chilean
Timeline
Hotel Waiter
Sheraton Hotel & Resorts
02.2021 - 12.2021
Crew Member
Burger King
08.2020 - 12.2021
Pizza Man
Papa John´s
01.2019 - 06.2020
Graduate Certificate - Upper Intermediate
Townhall English Language School
Certificate III - International Tourism Administration
INACAP
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