Paige Charletta
Brisbane,QLD
Summary
Self-motivated and passionate individual who quickly identifies best course of action for given scenarios. Confident at handling tasks independently and in teams with a highly organised approach to work.
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintain focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Social Work Assistant
Fife Council
03.2020 - 05.2023
- Coordinated referrals to community services to help clients obtain needed support.
- Advise Clients and Families about what help is available.
- Conducted home visits as per visiting standard guidelines to check on parents, carers and children's wellbeing.
- Created Social Work Reports, Initial Assessments and Child's Plans.
- Supervised contacts between children and their families.
- Attended Children's Hearings and Looked after Child Reviews.
- Protected families health information with strict protocols focused on controlling access to confidential information.
- Maintained impeccable case notes and documented activities fully in software,
- Developed and maintained relationships with families and relevant professionals.
- Evaluated individuals' financial resources and current needs.
Waitress/Bartender
The Bonnybank Inn
08.2015 - 05.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest complaints to maintain complete customer satisfaction.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
Receptionist
Cowdenbeath Medical Practice
02.2016 - 03.2020
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed and scheduled appointments, communicated with patients, and updated patient records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to the appropriate services.
- Assisted patients with completing necessary forms and documentation.
- Printed patients repeat prescriptions.
- Resolved customer problems and complaints,
- Maintained confidentiality of information.
Hotel Receptionist/Waitress
Premier Inn Hotel
08.2015 - 02.2016
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Waitress
Home Farm View
06.2013 - 08.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Education
Higher National Certificate - Events Management
Fife College
Fife, Scotland 06.2015
Skills
- Guest Satisfaction
- Excellent Customer Service skills
- Cash Handling
- Food Running
- Bar Terminology
- Operate well under pressure with the ability to manage a complex workload
- Work well individually and as part of a team
- Complaints handling
- Communication
- Computer skills
- Time management
Timeline
Social Work Assistant
Fife Council
03.2020 - 05.2023
Receptionist
Cowdenbeath Medical Practice
02.2016 - 03.2020
Waitress/Bartender
The Bonnybank Inn
08.2015 - 05.2023
Hotel Receptionist/Waitress
Premier Inn Hotel
08.2015 - 02.2016
Waitress
Home Farm View
06.2013 - 08.2015
Higher National Certificate - Events Management
Fife College
Similar Profiles
Brian HillBrian Hill
Environmental Health Officer at Fife CouncilEnvironmental Health Officer at Fife Council
Tom FrodshamTom Frodsham
Polling Clerk at Fife CouncilPolling Clerk at Fife Council
Findlay RossFindlay Ross
Housing Asset Manager at Dundee City CouncilHousing Asset Manager at Dundee City Council