Paige Jackson
Townsville,QLD
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Pizza Riviera
04.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Fast Food Manager
McDonald's
08.2023 - 03.2024
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Increased sales through effective promotion of daily specials and upselling menu items to customers.
Support Worker
Tipacl
11.2022 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Waitress/Bartender
IMC Steakhouse
10.2021 - 06.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept bar presentable and well-stocked to meet customer needs.
- Greeted new customers, discussed specials, and took drink orders.
Customer Service Representative
KFC
10.2018 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Contributed to sales growth through upselling promotional items and meal deals.
Education
Grade 10-11 -
Heatley Secondary College
Heatley, QLD07.2021
Grade 7-9 -
Pimlico State High School
Pimlico, QLD12.2019
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Up-selling techniques
- Problem-Solving
- Customer Assistance
- Adaptable and Flexible
- Cleaning and sanitizing
- Till Counting
- Beverage Preparation
- Greeting guests
- Cleanliness
- Order Taking
Certification
RSA
Blue card
Yellow card
Timeline
Customer Service Cashier
Pizza Riviera
04.2024 - Current
Fast Food Manager
McDonald's
08.2023 - 03.2024
Support Worker
Tipacl
11.2022 - 06.2023
Waitress/Bartender
IMC Steakhouse
10.2021 - 06.2022
Customer Service Representative
KFC
10.2018 - 12.2020
Grade 10-11 -
Heatley Secondary College
Grade 7-9 -
Pimlico State High School
RSA
Blue card
Yellow card