PAKJIRA AUBOIRON
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Waitress
Katcha Thai Restaurant
Hurstville, Sydney, NSW
01.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Trained new staff on restaurant protocols, menu items, and service standards.
- Resolved customer complaints professionally, ensuring a positive dining environment for all guests.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Team Leader – Airbnb Cleaning
HomeHost
Double Bay, Sydney, NSW
08.2021 - 12.2024
- Led cross-functional teams to enhance operational efficiency and improve service delivery.
- Developed training programs for staff, fostering a culture of continuous improvement and professional growth.
- Implemented process optimization initiatives, resulting in streamlined workflows and reduced turnaround times.
- Coordinated project timelines and resource allocation to ensure timely completion of key objectives.
- Managed performance evaluations, providing constructive feedback to support team development and motivation.
Youth Services Worker
Glebe Youth Service Inc
Glebe, NSW
09.2020 - 12.2021
- Facilitated youth engagement through organized recreational activities and skill-building workshops.
- Provided individual support to at-risk youth, fostering positive relationships and trust.
- Developed tailored intervention plans addressing the unique needs of diverse youth populations.
- Coordinated collaborative efforts with community organizations to enhance service delivery and resource availability.
- Led training sessions for new staff, focusing on best practices in youth support and crisis intervention techniques.
- Implemented program evaluations to assess effectiveness and identify areas for improvement in service offerings.
Operations Team Lead
Gardian Technologies Pty Ltd
Southport, QLD
01.2017 - 12.2021
- Oversaw daily operations, ensuring efficiency and adherence to company standards.
- Led team in optimizing workflows, resulting in improved productivity and reduced bottlenecks.
- Developed and implemented training programs for new staff, enhancing team performance and knowledge retention.
- Analyzed operational processes, identifying areas for improvement and driving strategic initiatives.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
Hostess
Amber Lounge Monte-Carlo
Monaco
06.2006 - 12.2008
- Welcomed and seated guests, ensuring pleasant dining environment.
- Managed reservation system, optimizing seating arrangements for maximum efficiency.
- Coordinated with kitchen and waitstaff to streamline service flow.
- Trained new team members on hospitality standards and customer service practices.
- Developed strategies to enhance guest satisfaction and retention rates.
- Oversaw daily operations, maintaining high standards of cleanliness and organization.
Accountant
Bank for Agriculture Cooperatives
Thailand
02.1996 - 07.2005
- Managed financial reporting and analysis, ensuring compliance with regulatory standards.
- Developed budgets and forecasts, aligning departmental goals with organizational objectives.
- Led audits and reconciled accounts, identifying discrepancies and implementing corrective measures.
- Evaluated financial systems for improvements, enhancing data integrity and reporting capabilities.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
Education
SLPET Administration & MYOB
NAVITAS College
Sydney09-2012
SLPET Administration & MYOB
NAVITAS College
Sydney09-2012
Skills
- Excellent customer service and communication
- Ability to multitask in a fast-paced environment
- Attention to detail (taking accurate orders)
- Cash handling and POS system operation
- Time management and efficiency
- Teamwork and cooperation with kitchen and staff
- Problem-solving and conflict resolution
- Cleanliness and hygiene awareness
- Greeting guests
- Handling complaints
Certification
- NSW White care
- RSA, RCG, ARCG Competency card
LANGUAGE
Thai
English
Timeline
Waitress
Katcha Thai Restaurant
01.2025 - Current
Team Leader – Airbnb Cleaning
HomeHost
08.2021 - 12.2024
Youth Services Worker
Glebe Youth Service Inc
09.2020 - 12.2021
Operations Team Lead
Gardian Technologies Pty Ltd
01.2017 - 12.2021
Hostess
Amber Lounge Monte-Carlo
06.2006 - 12.2008
Accountant
Bank for Agriculture Cooperatives
02.1996 - 07.2005
SLPET Administration & MYOB
NAVITAS College
SLPET Administration & MYOB
NAVITAS College