Rhiannon Henderson
Malmsbury,VIC
Summary
Personal Attributes Honest, reliable and very hard-working, Extremely positive personality, High level of autonomy and initiative. Able to work as part of a team as well as individually High sense of self-motivation and dedication. Self-pride in accuracy and thoroughness. Well-groomed and high level of personal presentation. Always committed to providing highest level of customer service. Mature, outgoing and encouraging personality. High capacity to organise and manage tasks efficiently. Extremely experienced in working under pressure, decision making and meeting targets. Excellent problem solving and resolution techniques.
Overview
15
15
years of professional experience
Work History
Waitress
Kaddy’s Café
01.2009 - 01.2010
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Wool Handler
Kyneton Shearing
01.2010 - 01.2015
- Tidied work area to create and maintain safe working environment on floor.
- Studied guides, samples and charts to determine setup requirements for each task.
Customer Service Attendant
Vantage Fuels
01.2015 - 09.2016
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Store Team Member
Malmsbury General Store
09.2017 - 01.2020
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
Assistant Personal Trainer
Outland
01.2020 - 02.2021
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
Waitress/Bar Staff
Kyneton Hotel
04.2021 - Current
- Fostered repeat customers by consistently providing efficient, friendly service.
- Oversaw bar display to maximize attractiveness and functionality.
Education
VCE
Kyneton Secondary Collage
Kyneton, VIC11.2007
Skills
- Use of Microsoft Office Suite
- Power point & Publisher
- Internet & Email
- 50 words per minute type speed
- Excellent phone manner
- Customer service/Sales skills
- Excellent communication skills
- EFTPOS & Cash handling experience
- Understanding of OH&S procedures
- Waitressing/Bar/Function organisation
- Kitchen hand/General cleaning
- Shed hand/Wool handling/Sheep handling
- Assisting farm hands/Cleaning shed/following direction from wool classer
- Talented multi tasker
- Problem-Solving Ability
- Sales Expertise
- Critical Thinking
- Credit Card Payment Processing
- Computer Proficiency
- Coordination
- Documentation
- Microsoft Excel
- Professional Development
- Prioritization
- Maintaining Clean Work Areas
- Microsoft Word
- Retail Sales Customer Service
- Customer Relations
- Spreadsheets
- Managing Multiple Tasks
- POS Systems Expertise
- Company Guidelines
- Microsoft PowerPoint
- Money Handling Abilities
- Active Listening
- Customer Transactions
- Customer Service
- Professional Relationships
Timeline
Waitress/Bar Staff
Kyneton Hotel
04.2021 - Current
Assistant Personal Trainer
Outland
01.2020 - 02.2021
Store Team Member
Malmsbury General Store
09.2017 - 01.2020
Customer Service Attendant
Vantage Fuels
01.2015 - 09.2016
Wool Handler
Kyneton Shearing
01.2010 - 01.2015
Waitress
Kaddy’s Café
01.2009 - 01.2010
VCE
Kyneton Secondary Collage