Palak Rana
Melbourne,VIC
Summary
Dynamic professional with a proven track record at the immigration office, excelling in customer service and communication. Skilled in data analysis and project management, I effectively resolved inquiries and enhanced office operations, ensuring compliance and confidentiality. My technical troubleshooting abilities and collaborative spirit contributed to a seamless workflow in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
pizza shop
Melbourne, VIC
03.2024 - 02.2025
- Assisted customers with menu selections and special requests.
- Processed orders accurately using point-of-sale system.
- Handled customer inquiries and resolved complaints effectively.
Mail Sorter
australia post
Melbourne, VIC
08.2023 - 01.2025
- Operated sorting machines to process large volumes of mail efficiently.
- Collaborated with team members to maintain a smooth workflow during peak times.
- Organized parcels by destination for effective dispatch operations.
Receptionist
immigration office
Ludhiana, India
10.2022 - 03.2023
- Managed phone calls, directing inquiries to appropriate staff members.
- Assisted staff with administrative tasks to support office operations.
- Ensured compliance with office protocols and confidentiality standards.
Education
Master of Science - Information Technology
Sydney International School of Information And Tec
Dandenong, VIC06-2025
Bachelor of Science - Computer Applications Development
Guru Nanak Girls College
Ludhiana06-2022
Skills
- Data analysis
- Project management
- Software development
- Customer service
- Technical troubleshooting
- Communication skills
Timeline
Customer Service Representative
pizza shop
03.2024 - 02.2025
Mail Sorter
australia post
08.2023 - 01.2025
Receptionist
immigration office
10.2022 - 03.2023
Master of Science - Information Technology
Sydney International School of Information And Tec
Bachelor of Science - Computer Applications Development
Guru Nanak Girls College
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