Palistha Dhaubhadel
Darwin City,NT
Summary
I am a dedicated hardworking student interested in applying for Support worker and caregiver. A highly motivated employee with a desire to take on new challenges. I have a Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills and tasks. I am an ambitious, well-qualified current student of Social Work majoring in Human service adept at setting up services, working with healthcare professionals and families, and giving patients continuous support. I am a Good communicator and relationship-builder with exceptional skills. I can also provide both Mental Health and Physical First Aid help when required as I am properly trained in it.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Operator
Betfair
Darwin City, Northern Territory
11.2022 - Current
- Addressed customer inquiries regarding application usage via email or phone.
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Followed communication procedures, guidelines, and policies when dealing with customers.
- Trained new employees in areas such as phone etiquette and basic job functions.
Barista
McDonalds
Darwin City, Northern Territory
09.2022 - 06.2023
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Education
Bachelor of Humanitarain Aid And Development - Human Services
Charles Darwin University
Darwin, NT11-2024
High School - Biology
United Academy
Nepal01-2020
Skills
- Quality Assurance
- Complaint Resolution
- Behavioral Management
- Incident Reporting
- First Aid and Safety
- Supportive Companionship
- Multitasking and Organization
- COVID-19 Safety Policies
- Strong Ethics
- Safety and Risk Assessments
- Patient Safety Management
- Excellent Customer Service Skills
- Crisis Intervention
Languages
Nepali
Native/ Bilingual
Hindi
Full Professional
Certification
- Full Driving License
- Mental Health First Aid
- First Aid (Including CPR)
Contact
- Email: palisthadhaubhadel6@gmail.com
- Phone: 0416671761
References
References available upon request.
Timeline
Customer Service Operator
Betfair
11.2022 - Current
Barista
McDonalds
09.2022 - 06.2023
Bachelor of Humanitarain Aid And Development - Human Services
Charles Darwin University
High School - Biology
United Academy
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