PALVI SHAMJI VARSANI
Ellenbrook,WA
Summary
A confident, committed and enthusiastic candidate with academic background within Business Management with current working exposure to Management: strong management, leadership and training abilities: good business expertise and able to promote business development while ensuring quality of products and services: exceptional customer service capabilities: good communication and interpersonal skills.
Overview
13
13
years of professional experience
3
3
Language
Work History
7 Eleven Store Manager
7-eleven Australia
11.2016 - Current
- Safety (food safety and fuel safety)
- Recruitment and training (bulk and individual)
- Rostering
- Monitoring inventory and maintaining records
- Monitoring store financial performance
- Monitoring team performance
- Set-up and run staff incentive programs
- Training team and new store managers
Customer service
KFC Beechboro
01.2016 - Current
- Maintaining food hygiene
- Training
- Food preparation
Assistant Store Manager
Eleven
07.2016 - 11.2016
- Stock ordering
- Rostering
- Daily reconciliation
- Following up with customer complaints and queries
Console operator
Eleven
05.2016 - 07.2016
- Service
- Cleaning and maintaining store hygiene standards
- Stock replenishment and front facing
- Training new team members
- Cleaning and maintenance of store equipment
Assistant Manager
Subway Centro Seven
Sydney
10.2013 - 04.2014
- Overall management of branch operations
- Inventory management to include physical count and submission of all purchase orders; monitors wastage and implements reduction processes
- Liaison with suppliers to drive beneficial pricing and quality of supply
- Recruitment, training and mentoring of staff; provides performance reviews and objective feedback
- Promotes and delivers consistent and winning customer service; engenders team spirit and drives team service excellence
- Prepares and submits all financial reporting handles daily cash transactions and reconciliation; monitors and implements effective cost control and budgetary planning
- Designs, implements and supports all promotional and marketing activity to drive branch targets.
Store Manager
Saileen Fashions
, Australia
12.2010 - 04.2012
- Ensured alignment of Store Operations within annual financial budgets in terms of sales, profitability, costs and inventory on a day to day basis
- Served as an interface between customers to escalate firsthand feedback and cascade the core business strategy
- Trained staff according to brand standards on product knowledge, quality service, customer service and routine store operations
- Ensured adherence to Corporate and Standard Operating Procedures
- Responsible for inventory management ensuring adequate quantities and cycle of selling stocks whilst controlling ageing, shrinkage and damages.
Education
Advance Diploma - Business Management
Australian Vocational Training Center
09.2011 - 4 2012
Diploma - Business Management
Australian Vocational Training Center
02.2011 - 8 2011
Certificate IV in Hairdressing - undefined
South Western Sydney Institute
Diploma - Hairdressing
TAFE NSW Technical and further Education Commission
02.2010 - 12 2010
Certificate III in Hairdressing - undefined
TAFE NSW Technical and further Education Commission
02.2009 - 12 2009
Skills
Sound knowledge base and experience across all areas of restaurant operations and managementProactive leadership and management capabilities; able to drive high level performance through professional coachingGood business expertise and able to promote sales development in line with revenue targetsStrong communication and interpersonal capabilities liaise effectively at all levelsExceptional customer service abilities; drives performance and promotes excellent customer service advocacy to team members
Timeline
7 Eleven Store Manager
7-eleven Australia
11.2016 - Current
Assistant Store Manager
Eleven
07.2016 - 11.2016
Console operator
Eleven
05.2016 - 07.2016
Customer service
KFC Beechboro
01.2016 - Current
Assistant Manager
Subway Centro Seven
10.2013 - 04.2014
Advance Diploma - Business Management
Australian Vocational Training Center
09.2011 - 4 2012
Diploma - Business Management
Australian Vocational Training Center
02.2011 - 8 2011
Store Manager
Saileen Fashions
12.2010 - 04.2012
Diploma - Hairdressing
TAFE NSW Technical and further Education Commission
02.2010 - 12 2010
Certificate III in Hairdressing - undefined
TAFE NSW Technical and further Education Commission
02.2009 - 12 2009
Certificate IV in Hairdressing - undefined
South Western Sydney Institute