Pamela Hurst
Strathmore Heights,VIC
Summary
Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails, and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with a team-oriented approach. Strong skills include problem-solving, active listening, and effective communication. Have contributed to enhancing customer satisfaction levels in previous roles by delivering high-quality service consistently.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Food and Beverage Attendant
Mamma Lina's Bar & Restaurant
Essendon , Victoria
2022.05 - 2023.12
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
- Communicated effectively with kitchen staff regarding customer orders.
- Trained new staff on restaurant protocols, customer service, and safety procedures.
- Effectively multitasked within fast-paced environment.
Event Coordinator
Strathmore Primary School
Strathmore , Vic
2016.02 - 2021.12
- Developed event themes and concepts to ensure successful execution of events.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Provided on-site support during the day of the event including problem solving if necessary.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Coordinated with sales and marketing teams to facilitate event sponsorships and partnerships, increasing event funding.
- Ensured compliance with all health, safety, and legal requirements, minimizing risk and liability.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Managed event budgets, ensuring all events were delivered within financial constraints.
- Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Followed local regulations for events and obtained necessary permits.
- Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
- Arranged security, printing and supply vendors to meet unique requirements of each event.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Helped clients produce brochures, publications and event-specific materials for optimum effect.
Character Waitress
Witches in Britches Theatre Restaurant
West Melbourne , Victoria
1999.12 - 2011.05
- Engaged with guests in character interactions, providing positive entertainment experiences.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted other wait staff members in times of heavy customer traffic.
- Processed payments accurately using cash registers or POS systems.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly (in character).
- Replenished beverages when necessary.
- Participated in team meetings to discuss new menu items or changes in policy.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees to perform duties.
- Responded to ad hoc cleaning duties at end of shift.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained an upbeat attitude while interacting with guests of all ages.
- Interacted with guests through social media platforms such as Instagram, Twitter, or YouTube.
Payroll Officer
Schiavello
Tullamarine , Vic
2009.11 - 2010.04
- Set up new employees in the payroll system ensuring all paperwork was completed accurately.
- Handled garnishments from government agencies or creditors according to state laws.
- Ensured accurate and timely processing of payroll for a large workforce of 200+ employees.
- Managed the registration process for new apprentices, ensuring accurate documentation for awards, bonuses, allowances, and employer benefits.
- Assisted with preparation of quarterly and year-end financial statements related to payroll activities.
- Provided customer service assistance to staff regarding their paychecks and payroll issues.
- Performed calculations for retroactive pay adjustments due to promotions or job title changes.
- Reconciled payroll accounts on a monthly basis to ensure accuracy of data entry into the system.
- Reviewed timesheets for accuracy prior to processing payroll runs.
- Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.
- Generated relevant paperwork and payroll reports.
- Trained new employees on company timekeeping systems.
Payroll Officer/Administrative Assistant
HRW - Labour Hire
South Melbourne , Vic
2006.06 - 2008.06
- Oversaw and executed full cycle payroll processes for more than 100 employees.
- Efficiently managed data collection and entry of all new employee information into database and software systems
- Ensured precise record keeping and cross-checked hours worked with hours paid.
- Enhanced organization and filing system for all documents
- Ensured compliance with privacy regulations
Assistant Store Manager 2IC - Footwear
Payless Shoes
Melbourne , Vic
2001.04 - 2004.11
- Provided excellent customer service by anticipating customer needs and responding promptly to inquiries while upholding policies and procedures.
- Managed daily operations including staffing schedules, store opening and closing procedures, and cash handling processes.
- Trained staff members on how to properly measure customers' feet for proper shoe fitting.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Promoted special offers and discounts to encourage additional purchases.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Maintained a safe working environment by enforcing safety regulations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling, delegating tasks, achieving sales targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction and safety.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Responsible Service of Alcohol
Short Courses Australia
Online2022-01
Victorian Certificate of Education
Melbourne Girls' College
Richmond, VICSkills
- Exceptional customer service
- Wine Knowledge
- Phone orders
- Professional Appearance
- Social Perceptiveness
- Menu knowledge
- Complaint Handling
- Strong leadership
- Order Accuracy
- Policy & Procedures
- Problem-solving abilities
- Adaptability and Flexibility
- Critical Thinking
- Dining room organization
- Guest satisfaction
- Special Event Coordination
- Safe Food Handling
- Point of Sale
- Flexible Schedule
- Exceptional attention to detail
- Professional and mature
- Data accuracy
- Beverage Preparation
- Espresso machine operation
- Safe Food Handling Practices
- Friendly and outgoing
- Professional and polished presentation
- Multitasking and prioritization
- Food safety knowledge
- Health codes compliance
- Responsible Alcohol Service
- Anticipating guest needs
- Outstanding customer service
- Wine and liquor expertise
- Exceptional written and verbal communication skills
- Calm Under Pressure
Certification
- Working with Children Check
- First Aid Certificate
- Vic drivers license
- Responsible Service of Alcohol
- National Police Check
Timeline
Food and Beverage Attendant
Mamma Lina's Bar & Restaurant
2022.05 - 2023.12
Event Coordinator
Strathmore Primary School
2016.02 - 2021.12
Payroll Officer
Schiavello
2009.11 - 2010.04
Payroll Officer/Administrative Assistant
HRW - Labour Hire
2006.06 - 2008.06
Assistant Store Manager 2IC - Footwear
Payless Shoes
2001.04 - 2004.11
Character Waitress
Witches in Britches Theatre Restaurant
1999.12 - 2011.05
Responsible Service of Alcohol
Short Courses Australia
Victorian Certificate of Education
Melbourne Girls' College
- Working with Children Check
- First Aid Certificate
- Vic drivers license
- Responsible Service of Alcohol
- National Police Check
THE FINE PRINT
My absence from the workforce has been due to raising a family. My daughters are 14 & 11 years old, the skills obtained while navigating this job have given me a wealth of experience and knowledge unmatched in any other position on the planet. I know i have what you are looking for and would love the opportunity to discuss with you in person, as these are just words on an endless stack of papers in front of you. I believe for a customer focused job you must get an impression of me in reality to make an educated decision. I am passionate about upholding company core values and will always conduct myself in a professional and respectful manner, with impeccable grooming.
References
References available upon request.
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