Pamela Sharrad
Modbury,SA
Summary
Team-oriented professional with proven multitasking capabilities and a strong focus on achieving results. Experienced in both collaborative environments and management roles, demonstrating effective leadership skills. Proficient in customer service and conflict resolution, ensuring positive interactions and outcomes. Available for immediate engagement due to proximity to Tea Tree Plaza.
Overview
41
41
years of professional experience
Work History
Carer
at home for mother
Modbury, SA
03.2011 - 12.2025
- Assist with daily personal care tasks and hygiene routines.
- Managed medication schedules, and ensured timely administration.
- Assisted with daily personal care tasks and hygiene routines.
- Coordinated appointments and transportation for healthcare visits.
- Monitored dietary requirements and prepared nutritious meals daily.
- Maintained a clean and safe living environment through regular housekeeping.
Supervisor, Olive packer
Virginian Natural Products
Virginia, SA
04.2009 - 12.2017
- Prepared and packed products according to company specifications.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Trained new employees on equipment usage and company protocols.
- Operated packing machinery to meet daily production goals and quality standards.
Manager
AWL Op Shop
Tranmere, SA
03.2007 - 11.2008
- Managed daily operations and staffing within AWL Op Shop.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
Sales Assistant
Salvos Store
Magill, SA
02.2005 - 02.2007
- Assisted customers with product selections and inquiries.
- Maintained store displays and ensured cleanliness of merchandise.
- Processed sales transactions using point-of-sale system.
- Handled customer returns and exchanges according to store policies.
Customer Service Representative
Centrelink
Adelaide, SA
03.2001 - 10.2004
- Answered customer inquiries via telephone, email and face-to-face contact.
- Provided customer service in a courteous and professional manner.
- Provided product information and guidance to customers, ensuring informed decisions were made.
- Handled escalated complaints by employing conflict resolution techniques effectively.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Maintained accurate records of customer interactions and transactions for reference.
- Assisted customers with inquiries and resolved issues in a timely manner.
Service Consultant
Plestel
Wayville, SA
09.1998 - 02.2001
- Customer Service/Helpdesk via telephone.
- Complaint resolution.
- Data entry.
- Problem solving.
- System and product advice.
- Remote diagnostics.
- Fault logging and rectification.
Team Leader National Accounts Group
Telstra
Blair Athol, SA
06.1985 - 08.1997
- Coaching and training of staff on an ongoing basis.
- Monitoring work performance and output.
- Adhering to targets and following standard procedures.
- Fixing major disputes and liaising with Ombudsman and Consumer Affairs.
- Liaising with Solicitors and Administrators on insolvency matters.
- Referring debts to Collection Agencies.
Rental Assistant
AVIS Rent A Car
Hilton, SA
11.1985 - 06.1986
- Customer enquiries over the phone or front counter.
- Signing up of car rental agreements.
- Working at the Airport counter.
- Delivering of cars to clients.
Education
Investment in Excellence
Telstra In House Training Courses
Mile End, SA01-1996
Interactive Management
Telstra In House Training
Mile End, SA01-1995
Stress Management
Telstra In House Training
Mile End, SA01-1993
Time Management
Telstra In House Training
Mile End, SA01-1993
Occupational Health And Safety
Telstra In House Training
Mile End, SA01-1993
High School Diploma -
Murray Bridge High School
Murray Bridge, SA12-1982
Skills
- Team player
- Time management
- Attention to detail
- Works well with limited supervision
- Multitasking Abilities
- Customer relations
References
References available upon request.
Timeline
Carer
at home for mother
03.2011 - 12.2025
Supervisor, Olive packer
Virginian Natural Products
04.2009 - 12.2017
Manager
AWL Op Shop
03.2007 - 11.2008
Sales Assistant
Salvos Store
02.2005 - 02.2007
Customer Service Representative
Centrelink
03.2001 - 10.2004
Service Consultant
Plestel
09.1998 - 02.2001
Rental Assistant
AVIS Rent A Car
11.1985 - 06.1986
Team Leader National Accounts Group
Telstra
06.1985 - 08.1997
Investment in Excellence
Telstra In House Training Courses
Interactive Management
Telstra In House Training
Stress Management
Telstra In House Training
Time Management
Telstra In House Training
Occupational Health And Safety
Telstra In House Training
High School Diploma -
Murray Bridge High School