Pamela Maria Lopes
Sydney,NSW
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations.
Skillful Catering Server with background managing high volumes of guest needs in fast-paced environments. Hard-earned catering experience for large events and conferences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House
Trippas White Group
03.2023 - Current
- Warmly welcomed customers upon approaching counter and placing orders.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
F&B Attendant
Harbour View Hotel
09.2022 - Current
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Served high customer volumes during special events, nights, and weekends. Kept bar stocked with liquors, juices and garnishes for drinks.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
No Degree - English
Greenwich College
Sydney, NSW04.2022
Bachelor of Pharmacy - Pharmacy
Universidade De Santo Amaro
Brazil02.2014
Skills
- Money Handling
- Customer Relations
- Alcohol Service
- Problem-Solving
- Team Collaboration
- Performance Improvement
- Organizational Ability
- Flexible and Adaptable
Certification
- RSA License - 2022
- Food Safety Training Certificate - 2023
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Front of House
Trippas White Group
03.2023 - Current
F&B Attendant
Harbour View Hotel
09.2022 - Current
No Degree - English
Greenwich College
Bachelor of Pharmacy - Pharmacy
Universidade De Santo Amaro
Similar Profiles
Gia Thinh HuynhGia Thinh Huynh
Front of House Staff Member at Trippas White GroupFront of House Staff Member at Trippas White Group
Sonam PelzangSonam Pelzang
Cook at Trippas White GroupCook at Trippas White Group
Daniel FitzgibbonDaniel Fitzgibbon
Cleaner at Trippas White Group-NSW Police AcademyCleaner at Trippas White Group-NSW Police Academy