Pamudika Watagodakumbura
Rowville,VIV
Summary
Professional Banker with +20year experience in Commercial Banking including +12 years’ experience in managerial capacity in branch banking
Progressive records of leadership roles, excellent relationship building, actively working with team members, multi-tasking, problem solving & decision-making skills in branch operations ,branch lending and administration
Driven track records in selling of Lending products such as processing mortgages, home loans, leasing facilities etc.
Over role experience in teller operations, Cash Supervisor, customer service functions as well as cross selling of diverse range of banking products and services to customers according to their needs.
Enthusiastic in Career development and Personal development while achieving performance goals and targets
Love the challenge of working in a dynamic environment where a new benchmark is set in customer service and achieving organizational goals & targets
Overview
25
25
years of professional experience
Work History
Manager Banking Operations & Accounts
Well Organics (Pvt) Ltd
Colombo, Sri Lanka
07.2019 - 11.2021
- Handled all Banking activities with banks
- Handled all Accounting activities using Quick book and Excel
- Handled suppliers for purchase of packing materials for competitive prices and raised purchase orders worth USD800,000 per annum
- Handled suppliers for Raw materials and raised documentation for USD4.0Mn per annum
- Handled all administration activities
Acting Manager
Sampath Bank PLC
Colombo, Sri Lanka
05.2018 - 05.2019
- Directed staff and managed annual capital budget.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels increased by10%
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers
- Analyzed, Recommended and Approved loan facilities within authorized limits
- Handled all customer complaints independently
- Administered the whole branch efficiently & effectively
Assistant Manager
Sampath Bank PLC, Sri Lanka
Colombo, Sri Lanka
06.2009 - 04.2018
- Strengthened canvassing and promotional strategies to drive customer attraction and boost customer base2%
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency by 10%
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Increased fixed deposit base by 5% by driving operational efficiencies and building excellent customer rapport.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reduced financial discrepancies by monitoring lending and deposits.
- Reduced branch costs by developing and implementing improved cost cutting methods
- Conducted employee training activities
- Organized various types of CSR Projects
Junior Executive II
Sampath Bank PLC, Sri Lanka
Colombo, Sri Lanka
05.2002 - 05.2009
- Supervisory functions listed as verification of accounts opening and closing, debit cards issuance 100-125 functions per day
- Actively listened to customers, handled concerns quickly and escalated major issues to Manager or higher authorities
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote high quality working environment.
- Created plans and communicated deadlines to ensure projects allocated to employees were completed on time.
- Resolved customer complaints and negotiated tactfully
- Resolved problems, improved operations and provided exceptional service.
Junior Executive I
Sampath Bank PLC, Sri Lanka
Colombo, Sri Lanka
05.1996 - 04.2002
- Teller functions 200-250 transactions per day
- Accounts opening /closing functions, issuing Debit cards - 30-35 customers per day
- Cross selling of Banking Products- 15-20 products
- Preparation of various types of statements
- Credit related functions 10-15 credit facilities per week
- All back office functions
Education
MBA -
Asia E University
Malaysia10.2016
High School Diploma -
Institute of Bankers of Sri Lanka
Sri Lanka10.2012
High School Diploma -
Institute of Bankers of Sri Lanka
Sri Lanka07.2003
Bachelor of Science - Agriculture Specialized in Agriculture Economics
University of Peradeniya
Sri Lanka12.1994
Skills
- Cash handling -able to work as Teller as well as Supervisor with high volumes accurately under pressure
- Customer service skills – able to cater vast range of customer base from retail customers to corporate level
- Ability to apply knowledge of banking procedures and banking practices in all occasions
- Evaluation of lending facilities
- Following up recoveries from defaulted customers
- Subordinate training by organizing various types of training programs
- Superior Computer literacy skills, Communication Skills to deal with internal and external customers
- Ability to maintain friendly and professional customer relationships with strong service ethics
- Superior time management skills and ability to maintain strong rapport with team to achieve organizational objectives and goals
- Fair Knowledge in Accounting and familiar with Quick book accounting software
Timeline
Manager Banking Operations & Accounts
Well Organics (Pvt) Ltd
07.2019 - 11.2021
Acting Manager
Sampath Bank PLC
05.2018 - 05.2019
Assistant Manager
Sampath Bank PLC, Sri Lanka
06.2009 - 04.2018
Junior Executive II
Sampath Bank PLC, Sri Lanka
05.2002 - 05.2009
Junior Executive I
Sampath Bank PLC, Sri Lanka
05.1996 - 04.2002
MBA -
Asia E University
High School Diploma -
Institute of Bankers of Sri Lanka
High School Diploma -
Institute of Bankers of Sri Lanka
Bachelor of Science - Agriculture Specialized in Agriculture Economics
University of Peradeniya
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