Pania Lawrence
Gold Coast
Summary
Dynamic Fast Food Manager with a proven track record at Hungry Jacks, excelling in operations management and customer engagement. Enhanced customer loyalty through effective complaint resolution and staff training. Skilled in food safety compliance and cash handling, ensuring a clean, efficient environment that promotes brand standards and drives performance improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fast Food Manager
Hungry Jacks
08.2022 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Education
Miami High
Miami Skills
- Health and safety regulations
- Operations management
- Food preparation
- Food safety compliance
- Customer engagement
- Customer loyalty
- Store maintenance
- Waste reduction
- Staff training and development
- Shift management
- Customer complaint handling
- Point of sale (POS) system operation
- Conflict resolution techniques
- Passion for customer satisfaction
- Customer-oriented
- Performance improvement
- Labor and food cost control
- Stable work history
- Brand standards promotion
- Kitchen oversight
- Customer service
- Money handling
- Reliable and responsible
- Safe food handling
Certification
I have my first Aid certificate aswell as my fire training
Timeline
Fast Food Manager
Hungry Jacks
08.2022 - Current
Miami High
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