Paola Castillo
Melbourne
Summary
Detail-oriented professional with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive approach to identifying and addressing issues, with a strong focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Site Manager
RSA Disability Support Services
11.2023 - Current
- Prepared individual service agreement, provide quotes to clients and ensure supports are ready for invoicing
- Collaborated with interdisciplinary teams to develop comprehensive care strategies tailored to individual needs.
- Strengthened communication between staff, residents, and families through regular meetings, updates and dialogue.
- Motivated, oversaw and managed the team including Roster Management; Performance Management; Supervision and OHS.
- Developed and appointed Team leaders to ensure that supervision is available when the Manager is offsite.
- Monitored, coached, and supervised team of 20 employees in 2024-2025.
- Directed, equipped and trained Team Leaders and Support Workers to ensure right focus and balance is placed on client engagement and other duties .
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
Site Coordinator
RSA Disability Support Services
09.2023 - 11.2023
- Maintained high-quality documentation standards through regular review of progress notes and updates to client files as needed.
- Collaborated with multidisciplinary teams to develop holistic care plans that addressed physical, emotional, social, educational, and vocational needs of clients with disabilities.
- Provided leadership, guidance and support to staff members.
- Facilitated timely communication between clients, families, and service providers, ensuring seamless care delivery.
- Conducted comprehensive evaluations of client needs, leading to more effective service coordination efforts.
- Supervised crew of over 10 employees.
Shift Lead Support Worker
RSA Disability Support Services
05.2022 - 09.2023
- Maintained compliance with industry standards and regulations through diligent documentation practices.
- Mentored and coached team members, fostering a positive work environment that encouraged professional growth and development.
- Resolved conflicts within the team, promoting collaboration and healthy communication among staff members.
- Developed strong relationships with clients, resulting in increased client satisfaction and retention rates.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Disability Support Worker
RSA Disability Support Services
05.2020 - 05.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, client behaviors, and incidents.
Hospital Medical Officer
FOSCAL
08.2014 - 02.2017
- Provided individualized support and assistance.
- Supported patients with life-threatening situations.
- Assisted patients with complex needs.
- Directed work of administrative, nursing and operations team members
- Delivered patient education regarding disease prevention and health promotion.
Skills
- Building Effective Relationships
- Team leadership
- Quality assurance
- Problem-solving
- Team management
- Flexibility and adaptability
- Health and safety
- Care planning
- Behavioral support
Certification
- Bachelor of Medicine - UNAB, Colombia
- Day to day management and supervision of staff certification
- Influential leadership certification
- First Aid/CPR certification
- Emergency Warden certification
- Infection control training – COVID 19 certification
- The Changing Nutritional Requirements In The 3rd Age - Certification
- Women Health Workshop
Employment Referees
- Jason Burns
RSA Disability Support Services - General Manager
Email: jason@rsaust.com.au
Ph: 0497 478 585
- Jessica Weston
RSA Disability Support Services - Quality assurance and Clients Relation Officer
Email: jess@rsaust.com.au
Ph: 0448 844 616
- Raewyn Tuhiwai
RSA Disability Support Services - Site manager, Moonee Ponds
Email: jess@rsaust.com.au
Ph: 0448 844 616
Timeline
Site Manager
RSA Disability Support Services
11.2023 - Current
Site Coordinator
RSA Disability Support Services
09.2023 - 11.2023
Shift Lead Support Worker
RSA Disability Support Services
05.2022 - 09.2023
Disability Support Worker
RSA Disability Support Services
05.2020 - 05.2022
Hospital Medical Officer
FOSCAL
08.2014 - 02.2017
- Bachelor of Medicine - UNAB, Colombia
- Day to day management and supervision of staff certification
- Influential leadership certification
- First Aid/CPR certification
- Emergency Warden certification
- Infection control training – COVID 19 certification
- The Changing Nutritional Requirements In The 3rd Age - Certification
- Women Health Workshop
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