Paras Mani Bhattarai
Sydney,NSW
Summary
Creative and highly reliable IT Professional looking for a suitable role to utilize my knowledge and skills in System engineering and cloud computing. I would like to apply my excellent technical and communication skills to successfully complete any task assigned to me. With experience in technical and team management roles, I will bring strong customer service, communication, and time-management skills to this position. My strong technical ability will enable me to apply myself efficiently to your company.
Overview
3
3
years of professional experience
Work History
Customer Service
Coles Express, Wetherill Park
10.2022 - 07.2023
- Greet customers as they enter the gas station
- Answer customer inquiries regarding products, services, and prices
- Operate the cash register and process payments, including cash, credit, and debit transactions
- Handle refunds, exchanges, and voided transactions according to store policy
- Promote and sell convenience store items, such as snacks, beverages, and automotive products
- Monitor inventory levels and inform management when stock needs to be replenished
- Ensure that safety protocols are followed, such as proper handling of hazardous materials and emergency procedures
- Maintain accurate records of daily sales, inventory levels, and any incidents that occur during the shift.
Team Leader
Officeworks North rocks
08.2021 - 10.2022
- Supervise and lead a team of warehouse workers
- Delegate tasks and set daily work schedules
- Provide training and development to team members
- Motivate the team to achieve productivity targets
- Coordinate with other departments to ensure smooth operations
- Ensure all equipment is used safely and properly
- Prepare and maintain various reports, such as inventory levels, performance metrics, and safety incidents.
Coordinator
Startrack Clyde
08.2021 - 10.2022
- Manage the coordination of international parcel shipments from origin to destination
- Liaise with various stakeholders, including carriers, customs agents, and StarTrack's international network, to ensure smooth parcel transit
- Ensure that all international shipments comply with local and international customs regulations
- Liaise with customs brokers and government agencies to resolve any clearance issues
- Handle customer complaints or issues related to international parcel delivery and escalate them when necessary
- Assist in training new employees on international parcel management processes and systems
- Prepare and analyze reports on international parcel movements, delivery times, and compliance with service levels.
Dispatch coordinator
MPS now (sigma)
07.2020 - 08.2021
- Coordinate and prioritize dispatch schedules based on customer orders and delivery requirements
- Ensure that orders are processed, packaged, and dispatched on time
- Communicate with warehouse staff to ensure that orders are ready for dispatch
- Assign drivers and vehicles to specific routes
- Ensure that deliveries are completed on time and in accordance with customer requirements
- Maintain accurate records of dispatch activities, including delivery logs, mileage, and fuel usage
- Handle any issues that arise during the dispatch process, such as missed deliveries, damaged goods, or customer complaints.
Education
Bachelor’s in computer science -
Western Sydney University, Parramatta
07.2020
Diploma in Information and Communication Technology -
TAFE, Ultimo
04.2015
Skills
- HTML
- CSS
- JavaScript
- Tailwind
- React
- Git
- Java
- Python
- SQL
- Nodejs
- JQuery
- NET Framework
- Application Development
- Performance Optimization
- Project Management
References
Available on request
Attributes
Was responsible for running weekly meetings to discuss progress on assigned workloads and offering solution and help to resolve any obstacles the team might be facing., Ability to make informed decisions and take ownership in providing solutions to customers while working in the Customer Service sector. Ability to make decisions gained through solving customer complaints in my previous roles., Demonstrated a high aptitude for learning new skills and handling technical difficulties in an efficient and prompt manner through utilizing analytical skills and critical thinking by working at Startrack.
Timeline
Customer Service
Coles Express, Wetherill Park
10.2022 - 07.2023
Team Leader
Officeworks North rocks
08.2021 - 10.2022
Coordinator
Startrack Clyde
08.2021 - 10.2022
Dispatch coordinator
MPS now (sigma)
07.2020 - 08.2021
Bachelor’s in computer science -
Western Sydney University, Parramatta
Diploma in Information and Communication Technology -
TAFE, Ultimo
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