Paras Nagrath
Merrylands,NSW
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Metro Petroleum
06.2023 - Current
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Enhanced store security by identifying and reporting suspicious activities.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
Customer Service Cashier
Metro Petroleum
07.2021 - 05.2023
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
Team Leader Manager
Broaster Food Systems
02.2020 - 06.2021
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Customer Service Cashier
7 Eleven Franchise
02.2019 - 01.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Diploma in Automotive Technology - Automotive Engineering
AHMI
Sydney, NSW02-2022
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Cash handling and management
- Patience and composure
- Cash management
Timeline
Customer Service Cashier
Metro Petroleum
06.2023 - Current
Customer Service Cashier
Metro Petroleum
07.2021 - 05.2023
Team Leader Manager
Broaster Food Systems
02.2020 - 06.2021
Customer Service Cashier
7 Eleven Franchise
02.2019 - 01.2020
Diploma in Automotive Technology - Automotive Engineering
AHMI
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