Parastoo Arefnasab
Shellcove,Australia
Summary
Dynamic and dedicated professional seeking a position as a Cabin Crew member at Emirates Airlines, leveraging a robust background in customer service, hospitality, and communication. Committed to delivering exceptional passenger experiences while enhancing the airline's esteemed reputation for excellence. Proven ability to thrive in fast-paced environments and foster positive relationships with diverse clientele. Eager to contribute enthusiasm and expertise to a team that prioritizes outstanding service and passenger satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service
Aged Care Services
Australia
01.2022 - Current
- - Assisted residents with daily needs and provided empathetic support.
- - Maintained professional communication with families and staff.
- - Ensured a safe and caring environment under pressure.
Receptionist
Hotel Ferdowsi
Tehran
01.2017 - 01.2022
- - Provided front-desk and reservation services for international and local guests.
- - Managed complaints and inquiries professionally and effectively.
- - Worked closely with the team to maintain high hospitality standards.
Receptionist
Hotel Laleh
Tehran
01.2013 - 01.2017
- - Handled guest check-in and check-out efficiently.
- - Assisted international guests with information and travel support.
- - Delivered excellent customer service to ensure guest satisfaction.
Education
Bachelor - IT
Parand University
TehranSkills
- - Languages: English, Persian, Turkish
- - Strong communication and interpersonal skills
- - Teamwork and collaboration
- - Stress management in high-pressure environments
- - Computer skills: Microsoft Word, Excel
Hobbies and Interests
Reading, sports, traveling, meeting people, and exploring different cultures.
Languages
Persian
Native or Bilingual
English
Professional Working
Turkish
Professional Working
Additional Information
- - Height: 166 cm
- - Weight: 59 kg
- - BMI: 21.4
Timeline
Customer Service
Aged Care Services
01.2022 - Current
Receptionist
Hotel Ferdowsi
01.2017 - 01.2022
Receptionist
Hotel Laleh
01.2013 - 01.2017
Bachelor - IT
Parand University