Parbin Ranamagar
Ashfield,Nsw
Summary
Adept IT Support Technician with a proven track record at Abc, enhancing customer satisfaction through expert remote support and effective problem-solving. Skilled in Microsoft Office and active listening, I significantly streamlined support processes. My collaborative efforts led to continuous improvement, leveraging technical troubleshooting expertise to exceed service level agreements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Technician
Abc
01.2024 - 11.2025
- Provided solutions with remote access tools to address user concerns.
- Supported customers for seamless experience during technical challenges.
- Guided users with clear instructions to navigate software applications.
- Responded to customer inquiries and provided technical assistance over phone.
- Documented procedures to streamline support processes.
- Used Freshservice Ticket System to log, prioritize, and resolve technical inquiries, ensuring timely responses within SLA.
- Managed Microsoft 365 accounts, including creating, updating, and disabling user profiles during onboarding and offboarding processes.
- Assisted in configuring and deploying devices using Microsoft Intune for security compliance and remote management.
Enterprise Support Representative
Raspberry Solution Pvt.Ltd
10.2021 - 03.2022
- Conducted follow-up calls to ensure resolution, strengthening customer relationships.
- Collaborated with cross-functional teams to address customer feedback, promoting product improvements.
- Analyzed customer feedback to identify trends, informing service enhancements.
- Resolved customer inquiries by providing clear and accurate information, enhancing customer satisfaction.
- Able to experience tools like Xhsell, Thunderbird, official websites of Subisu in order to interact with Clients
- Taking Information updates from our local Support/network operation team inside /outside the valley.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
Education
Master of Information Technology - Information Technology
Wentworth Institute of Higher Education
Sydney, NSW11-2024
Bachelor of Information Management - Information Management
Asian School of Management And Technology
Kathmandu, Nepal11-2022
Skills
- Customer satisfaction
- Remote support
- Organization
- Microsoft office
- Documentation
- Ticketing systems
- Continuous improvement
- Email support
- Problem-solving
- Technical support expertise
- Active listening
- Help desk support
- Technical troubleshooting
Certification
Ms -900 Microsoft Certification
Timeline
IT Support Technician
Abc
01.2024 - 11.2025
Enterprise Support Representative
Raspberry Solution Pvt.Ltd
10.2021 - 03.2022
Ms -900 Microsoft Certification
Master of Information Technology - Information Technology
Wentworth Institute of Higher Education
Bachelor of Information Management - Information Management
Asian School of Management And Technology
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