PARMBIR SINGH
Melbourne,Australia
Summary
Accomplished Technical ICT support with extensive experience and expertise in Desktop Support. Exceptional abilities in troubleshooting hardware and software issues. Passionate and driven professional with remarkable analytical and problem-solving skills. Team player with growth mindset and able to prioritise workload and meet deadlines.
Overview
15
15
years of professional experience
Work History
ICT Support / Cyber Liaison
Overnewton Anglican Community College
Melbourne, Victoria
01.2023 - Current
- Develop and provide learning technology-based instructional support and assist in training for staff and students
- Maintain appropriate technical knowledge to support the end-user needs for the major applications in the College including, but not limited to; the College StaffHub, Microsoft Office 365, Adobe Suite, and COMPASS
- Monitor and provide timely information regarding implementation of updates to the major applications
- Participate in and support training opportunities for members of the school community in the use of Microsoft Office 365, Apple Applications and COMPASS
- Based on staff queries, identify and suggest possible improvements on procedures and processes
- Train other staff members on troubleshooting and diagnosing problems, when required
- Endorse and support staff education and training to reduce repeat contacts to the Helpdesk Ticketing system
- Monitor technological advancements and trends in the provision of new services and learning technologies and provide support and testing for implementation where needed
- Provide appropriate support materials needed for the coordination of training initiatives including induction, rollout and onboarding programs for staff, students and teacher candidates
- Assist in the researching of new technology requirements for the College
- Provide technical advice during the planning processes for the development of the Technology Management Annual Action Plan
- Actively seek and participate in external specialised training courses to enhance upskilling in support of the College’s needs
- Undertake other related duties as directed by the Director of Information and Communication Technology.
Cyber Security Internship
Suraksha Pty Ltd
08.2022 - 11.2022
- To identify key information security risks, compliance, and risk management
- Assist security specialist team who are responsible for platform development, test automation and test reports generation
- Understand Cyber risk management and Information security Primitives
- Respond to security related requests and incidents daily basis
- Analyse Security breaches to Root cause, identify gaps or the need for additional controls
- Participate in lessons learnt exercise on security issues.
Business Owner and Logistics Management
SP logistics
Melbourne, Australia
01.2016 - 07.2022
- Generated and supervised Team to make sure optimum customer service is delivered and all client queries are responded and adhered to
- Responsible for overall business growth of 15% per annum
- Built and escorted own fleet business in 2012 from scratch to a top company success and currently overseeing as well as running marketing campaigns, payroll management, fleet allocation and providing clients with needs of transport.
ICT Help Desk Analyst
Eastern Access Community Healthcare
03.2014 - 12.2015
- Create new user accounts in AD, Mail-X server, Lync Server
- Provide technical help to 300+ users and 50 sites all over Australia
- Setting up computers/laptops/iPad and tablets for new users and ensures delivery of equipment to users in different sites.
Network & System Support
Sandtec Pty Ltd
Melbourne, Australia
01.2012 - 02.2014
- Assessed client needs with suggested solutions
- Designed and implemented LAN for several clients across Melbourne
- Break/fix activity pertaining to monitoring, troubleshooting, and resolving customer related issues
- Troubleshooting and Fine Tuning of LAN (Local Area Network)
- Trouble shooting and provided resolution for the elusive customer network issues
- System Maintenance, Repairs and Data Recovery.
Customer Service Consultant
Energy Australia
Melbourne, Australia
07.2009 - 11.2011
- Answering customer queries
- Receiving inbound calls to organize connection and disconnection for customers
- Getting them on contracts and dealing with any other queries they have regarding gas and electricity
- Maintaining & updating database for customers for various states.
Education
Master of Cyber Security -
RMIT University
01.2023
Bachelor of Information Technology -
Central Queensland University
07.2004
Skills
- Web Help Desk
- Adobe Suite
- COMPASS
- Cloud architectures and services
- WebEx
- Microsoft Teams
- Windows 10 and 11
- Active Directory
- ServiceNow
- Amazon S3
- Virtual Box
- Outlook
- Printers
- Remote desktop services and support
- Office 365
- Google Apps
- VMware
- Citrix
- JAMF
- Team Player
- Sound verbal and written Communication Skills
- Excellent problem-solving and Analytical skills
- Attention to detail and result oriented
- Ability to work under pressure and embrace new challenges
- Willingness to learn and acquire new skills
- Stakeholder Management
- Quick learner and adaptable
Extracurricular Activities
Werribee Cricket Club, 07/2013, Current, Awarded Best Batting average and champion player 2020 in the West region, Several batting & Bowling awards in the previous years, Organise yearly raffle and Trivia nights Werribee Junior Cricket Club (Juniors Head Coach), 07/2015, Current, Coaching young kids of all age levels from 8years-15years, Won premierships in last 3 years, Ambassador for encouraging female participation in the club, Nominated as a champion in promoting gender equality in sports
Hobbies and Interests
- Travelling and exploring new destinations
- Reading books with special interest in news and current affairs.
- Keen interest in all sports and playing cricket
References
Available on request
Timeline
ICT Support / Cyber Liaison
Overnewton Anglican Community College
01.2023 - Current
Cyber Security Internship
Suraksha Pty Ltd
08.2022 - 11.2022
Business Owner and Logistics Management
SP logistics
01.2016 - 07.2022
ICT Help Desk Analyst
Eastern Access Community Healthcare
03.2014 - 12.2015
Network & System Support
Sandtec Pty Ltd
01.2012 - 02.2014
Customer Service Consultant
Energy Australia
07.2009 - 11.2011
Master of Cyber Security -
RMIT University
Bachelor of Information Technology -
Central Queensland University
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