Parneet Kaur Kaur
canningvale,WA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Assistant In Nursing
SMSH
Canningvale, WA
01.2023 - Current
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Provided emotional support to patients and families during difficult times.
- Transported patients to treatment units, using wheelchair or stretcher.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Provided emotional support to family members regarding end-of-life decisions.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Administered medications as directed by registered nurse or physician.
- Cleaned and sanitized patient rooms according to established protocols.
- Responded quickly to emergency situations involving sudden illness or injury.
- Reported changes in patient condition to registered nurse or physician.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Participated in educational programs related to nursing assistant skills development.
Manager
Dominos
Canningvale, WA
06.2019 - 08.2022
- Ensured compliance with industry regulations and company policies.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Created monthly reports for senior management summarizing operational performance metrics.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Implemented process improvements, resulting an increase in operational efficiency.
- Managed risk by developing and implementing effective risk management strategies.
Customer Service Representative Manager
The groove train
Canningvale, WA
05.2018 - 02.2020
- Resolved escalated customer complaints promptly and professionally.
- Trained new Customer Service Representatives on company protocols, products, and services.
- Identified process gaps in the existing customer service workflow and proposed solutions for improvement.
- Analyzed customer feedback to identify areas for improvement in service quality.
- Organized regular meetings with the team to discuss any issues related to customer service delivery.
- Ensured that customers received prompt resolution of their queries or complaints.
- Generated reports to track customer satisfaction ratings and other KPIs.
- Managed multiple projects simultaneously while ensuring quality assurance standards were met.
Embedded Systems Engineer
Thinknext.PTY.LTD
Chandigarh, Punjab
04.2016 - 01.2018
- Debugged existing code to identify issues and improve system performance.
- Evaluated new technologies related to embedded systems development processes.
- Optimized existing code bases by refactoring code or rewriting portions of it.
- Provided technical support for customers during product installation and commissioning.
- Programmed flash memory devices to store application specific data.
- Tuned parameters of the operating system kernel for improved performance on low-end platforms.
- Developed embedded software for real-time control systems using C and C++ and assembly language.
- Developed device drivers for various peripherals connected to embedded systems.
- Integrated hardware components such as sensors, actuators, processors, memory, communication interfaces and power supplies into embedded systems.
Education
Advanced Diploma in Civil Construction - Civil Construction
Stott College
Perth12-2023
Certificate 3 - Acute Care
IHNA
Perth09-2023
Bachelor of Science - Electrical, Electronics And Communications Engineering
PTU
India03-2016
Skills
- Customer service
- Conflict resolution
- Regulatory compliance
- Data analysis
- Customer relationship management
- Active listening
- Critical thinking
- Time management
- Emotional intelligence
- Quality assurance
- Hospitality and accommodation
- Staff education and training
- Documentation
Timeline
Assistant In Nursing
SMSH
01.2023 - Current
Manager
Dominos
06.2019 - 08.2022
Customer Service Representative Manager
The groove train
05.2018 - 02.2020
Embedded Systems Engineer
Thinknext.PTY.LTD
04.2016 - 01.2018
Advanced Diploma in Civil Construction - Civil Construction
Stott College
Certificate 3 - Acute Care
IHNA
Bachelor of Science - Electrical, Electronics And Communications Engineering
PTU
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