Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
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Pasqual Basile

Coburg,Vic

Summary

  • Hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organisational efficiency.
  • Reliable laborer ready for challenging work in outdoor environments. Willing and adaptable to work in any weather condition and always punctual. Offer skills in landscaping and basic building needs.
  • Diligent Coach trained in exercise, skills improvement and team development techniques. Helps build performance-oriented athletes. Demonstrated strengths in solving team issues with innovative approach.

Overview

6
6
years of professional experience

Work History

Receptionist Assistant

Unico Hair
Melbourne, Vic
01.2018 - 11.2019
  • Greeting and Assisting customers and answering questions to improve customer satisfaction.
  • Interacted politely with customers to promote quality service during checkout.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Displayed professional standards at reception desk to impress visitors.
  • Handled diverse needs for clients in-person, by phone or through email.

Soccer Coach

Kickstart Soccer
Melbourne, Vic
01.2021 - 04.2022
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
  • Gave community-oriented presentations to showcase soccer program.
  • Worked with boosters, parents and school administrators to handle support functions.
  • Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
  • Met with students to clarify and review concepts taught in class and solve specific problems.
  • Created and implemented individual lesson plans based on student learning styles.

Landscaping Worker

Anchorage Landscape
Melbourne, Vic
08.2022 - 04.2023
  • Planted flowers, bushes, shrubs, trees and grass.
  • Performed preventative maintenance to keep equipment in excellent working condition.
  • Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
  • Answered customer questions regarding care and general knowledge of landscape.
  • Recorded services rendered, materials used and charges assessed on specified forms.
  • Built pergolas, retaining walls, decks and large and small scale water features to enhance grounds.
  • Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.

Customer Service Representative

Australian Taxation Office
Melbourne, VIC
09.2023 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Made outbound calls to obtain account information.

Education

High School Diploma -

Brunswick Secondary College
Brunswick, VIC
11.2021

Skills

  • Flexible and Adaptable
  • High quality customer Service
  • Team Collaboration
  • Physically Fit
  • Machine Safety Practices
  • Jobsite Safety
  • Maintaining Equipment
  • Strong Work Ethic
  • Work Site Cleaning
  • Weather Tolerance
  • Problem-Solving
  • Hand and Power Tool Operation
  • Mentoring and Coaching
  • Decision Making
  • Office Organization
  • Confidentiality
  • Call Handling
  • Great social skills

Hobbies

  • music producer
  • art
  • sport
  • nature
  • beach
  • gym
  • food
  • cooking
  • family

References

  • Joy - 0411225526
  • Vivian - 0419884208

Timeline

Customer Service Representative

Australian Taxation Office
09.2023 - 12.2023

Landscaping Worker

Anchorage Landscape
08.2022 - 04.2023

Soccer Coach

Kickstart Soccer
01.2021 - 04.2022

Receptionist Assistant

Unico Hair
01.2018 - 11.2019

High School Diploma -

Brunswick Secondary College
Pasqual Basile