Hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organisational efficiency.
Reliable laborer ready for challenging work in outdoor environments. Willing and adaptable to work in any weather condition and always punctual. Offer skills in landscaping and basic building needs.
Diligent Coach trained in exercise, skills improvement and team development techniques. Helps build performance-oriented athletes. Demonstrated strengths in solving team issues with innovative approach.
Overview
6
6
years of professional experience
Work History
Receptionist Assistant
Unico Hair
Melbourne, Vic
01.2018 - 11.2019
Greeting and Assisting customers and answering questions to improve customer satisfaction.
Interacted politely with customers to promote quality service during checkout.
Swept and mopped front end during shifts to maintain professional appearance.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Displayed professional standards at reception desk to impress visitors.
Handled diverse needs for clients in-person, by phone or through email.
Soccer Coach
Kickstart Soccer
Melbourne, Vic
01.2021 - 04.2022
Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
Gave community-oriented presentations to showcase soccer program.
Worked with boosters, parents and school administrators to handle support functions.
Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
Met with students to clarify and review concepts taught in class and solve specific problems.
Created and implemented individual lesson plans based on student learning styles.
Landscaping Worker
Anchorage Landscape
Melbourne, Vic
08.2022 - 04.2023
Planted flowers, bushes, shrubs, trees and grass.
Performed preventative maintenance to keep equipment in excellent working condition.
Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
Answered customer questions regarding care and general knowledge of landscape.
Recorded services rendered, materials used and charges assessed on specified forms.
Built pergolas, retaining walls, decks and large and small scale water features to enhance grounds.
Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
Customer Service Representative
Australian Taxation Office
Melbourne, VIC
09.2023 - 12.2023
Answered customer inquiries and provided accurate information regarding products and services.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Provided excellent customer service to resolve customer complaints in a timely manner.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Deputy Principal - Operations and Staff at Santa Maria College, Northcote VICDeputy Principal - Operations and Staff at Santa Maria College, Northcote VIC