Patara Smith
Beaufort,Victoria
Summary
Young professional Store Manager with excellent team building skills and 12 years of experience within customer service looking for a change in career.
Effective leader and problem-solver who excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of successful coordinating and monitoring operations across various areas. Highly committed to ensuring quality of services and customer service.
- Management experience
- Supervision experience
- Hardworking
- Very reliable
- Quick learner
- Excellent customer service
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Cheap As Chips
Ararat
03.2023 - 03.2024
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Store Manager
EG Fuel
WinterValley (Tier One)
05.2022 - 03.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
Store Manager
Oliver's Cafe (EG Fuel)
WinterValley
05.2022 - 08.2022
- Grew cafe sales 40% over 3 months by effectively marketing business and improving customer relations strategies.
Store Manager
EG Fuel Group
Lucas (Tier Two)
11.2021 - 05.2022
- Evaluated suppliers to maintain cost controls and improve operations.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Store Manager
EG Fuel Group
Ballarat (Tier 3)
07.2021 - 10.2021
- Introduced new methods, practices and systems to reduce turnaround time.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Protected store from loss or theft by setting and enforcing clear security policies.
Assistant Store Manager
EG Fuel Group
Lucas
08.2020 - 07.2021
- Reviewed sales and gross profit report to assess company efficiency.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Team Member
EG Fuel Group
11.2019 - 08.2020
Team Member
Woolworths
Warrnambool, VIC
11.2019 - 02.2021
Bartender/Waitress
Princetown Tavern
Princetown
10.2019 - 04.2020
Housekeeper
Maryborough Caravan Park
03.2019 - 06.2019
Store Assistant
Aldi
06.2017 - 01.2018
Deli Assistant Manager / Deli Assistant
Woolworths
Maryborough, VIC
07.2015 - 02.2017
Front End Supervisor
Woolworths
Maryborough, VIC
04.2014 - 07.2015
Cashier
Woolworths
Maryborough, VIC
08.2010 - 04.2014
Education
High School Diploma -
MEC
Maryborough, VIC, AustraliaSkills
- Customer-oriented
- Motivated team player
- Natural leader
- Computer literate
- Mathematical aptitude
- Opening and closing procedures
- Strategic thinker
- Excellent customer service skills
- Staff training and development
- Retail sales
- Outgoing and energetic
- Decision-making
- Problem-solving
- Presentation skills
- Safe food handling
- Cash handling expert
- Liquor and smoking laws familiarity
- Thrives in fast-paced environment
- Promotional understanding
- Quick learner
- Customer assistance
- Sales strategies
- Team collaboration
- Issue resolution
- Oral and written communication
- Loss prevention
- Exceptional time management skills
- Shipping and receiving
- Stocking
- Basic administrative knowledge
- Excellent communication skills
- Accurate money handling
- Active listening skills
- Goal-oriented
- Sales experience
- Employee relations
- People-oriented
- Strong work ethic
- Detail-oriented
- Friendly demeanor
- Cash register familiarity
- Sales expertise
- Physically fit
- Quality Control
- Troubleshooting skills
- Operations monitoring
- Complaint resolution
- Data Entry
- Creative merchandising
- Staff Management
- Problem Resolution
- Organization
- Department Oversight
- Assignment Delegation
- Cost Reduction
- Focus and Follow-Through
- Supplier Monitoring
- Problem Anticipation and Resolution
- Decision Making
- Training Management
- Records Organization and Management
- Goal Setting
- Recruitment and Hiring
- Team Leadership
- Staff Scheduling
- Budget Control
- Payroll Administration and Timekeeping
Certification
RSA Certifications
Timeline
Store Manager
Cheap As Chips
03.2023 - 03.2024
Store Manager
EG Fuel
05.2022 - 03.2023
Store Manager
Oliver's Cafe (EG Fuel)
05.2022 - 08.2022
Store Manager
EG Fuel Group
11.2021 - 05.2022
Store Manager
EG Fuel Group
07.2021 - 10.2021
Assistant Store Manager
EG Fuel Group
08.2020 - 07.2021
Team Member
EG Fuel Group
11.2019 - 08.2020
Team Member
Woolworths
11.2019 - 02.2021
Bartender/Waitress
Princetown Tavern
10.2019 - 04.2020
Housekeeper
Maryborough Caravan Park
03.2019 - 06.2019
Store Assistant
Aldi
06.2017 - 01.2018
Deli Assistant Manager / Deli Assistant
Woolworths
07.2015 - 02.2017
Front End Supervisor
Woolworths
04.2014 - 07.2015
Cashier
Woolworths
08.2010 - 04.2014
High School Diploma -
MEC