Patricia Burns
Redcliffe,QLD
Summary
Experienced with providing comprehensive care and support to individuals with disabilities. Utilizes effective communication and interpersonal skills to build trusting relationships and ensure client well-being. Strong understanding of personalized care plans and daily living assistance to enhance client quality of life.
Overview
22
22
years of professional experience
Work History
Disability Support Worker
Independent Service Provider
Bridgeman Downs Qld
06.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Disability Support Worker
Multicap- Pine Rivers
Petrie, QLD
02.2016 - 05.2023
- Monitored client progress, adjusting strategies to improve outcomes and enhance quality of life.
- Trained new support staff on best practices in disability support and client handling techniques.
- Advocated for clients' rights, ensuring access to necessary services and accommodations.
- Reviewed and maintained accurate documentation of client care activities and progress reports.
Online Personal Shopper
Woolworths Group
Brisbane, QLD
01.2013 - 11.2016
- Streamlined online order processing to enhance efficiency and accuracy in fulfillment.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Disability Support Worker
Challenge Disability Services
Tamworth, NSW
02.2009 - 10.2012
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
Sandwich Artist
Subway
Clontarf, QLD
11.2004 - 10.2008
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Assisted in training new staff on food preparation techniques and customer service protocols.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Led team meetings to discuss performance goals, sharing best practices for improved service delivery.
Education
No Degree -
Working With Children Blue Card
Queensland Government No Degree -
NDIS WORKER SCREENING
Queensland Government Certificate IV - Disability Studies
Challenge Disability Services
Tamworth, NSW09-2012
NDIS Worker Orientation Module -
NDIS
03.2020
First Aid/Cpr - Work Requiement
Fluid Tafe
Northlakes, QLD 06.2026
Skills
- Medication administration
- Daily living assistance
- Housekeeping and meal preparation
- Personal care
- Documentation and reporting
- Team leadership
Problem-solving
Housekeeping and meal preparation
Personal care
Independent living support
Documentation and reporting
Incident reports
Meal planning
Computer skills
Individual support plans
Dressing assistance
Emotional support
Family communication
Team leadership
Elderly care
Feeding assistance
Lifestyle support
Life skills training
Nursing home care assistance
Hearing impairment support
Visual impairment support
Compassionate care
Medication administration
Timeline
Disability Support Worker
Independent Service Provider
06.2023 - Current
Disability Support Worker
Multicap- Pine Rivers
02.2016 - 05.2023
Online Personal Shopper
Woolworths Group
01.2013 - 11.2016
Disability Support Worker
Challenge Disability Services
02.2009 - 10.2012
Sandwich Artist
Subway
11.2004 - 10.2008
NDIS Worker Orientation Module -
NDIS
First Aid/Cpr - Work Requiement
Fluid Tafe
No Degree -
Working With Children Blue Card
No Degree -
NDIS WORKER SCREENING
Certificate IV - Disability Studies
Challenge Disability Services