Patricia Gabrilo
Dingley,VIC
Summary
With a proven track record at Woolworths Supermarket, I excel in customer satisfaction and enhancing loyalty through exceptional service and empathy. I have a Can do attitude with a smile whether I’m teaching other colleagues, explaining the benefits of becoming a Woolworths rewards member to customers or just perfectly packing there shop as if it were my own !
My mentoring at The Palms Hairroom showcases my leadership and creative thinking, significantly contributing to team development and revenue growth. Skilled in all aspects of hair and beauty treatments.
I’m known for reliability , work as a team with my colleagues and fostering positive customer relationships.
Overview
21
21
years of professional experience
Work History
Customer Service Cashier
Woolworths Supermarket
Melbourne, VIC
01.2019 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Streamlined the checkout process for faster service and improved customer experience.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Senior Hairdresser
The Palms Hairroom
Melbourne, VIC
03.2003 - 12.2018
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
- Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Increased salon revenue through upselling additional services and retail product sales.
- Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
- Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
- Participated in charitable events by offering hair services, positively impacting both the community and salon''s reputation.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
Education
Certificate IV - Hair & Beauty
Australian College of Hair And Beauty
Melbourne, VIC10.2004
VCE -
Mentone Girls' Secondary College
Mentone, VIC11.1999
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Focus
- Product Knowledge
- Customer inquiries
- POS System Operation
- Refund handling
- Payment Collection
- Up-selling techniques
- Merchandise Restocking
- Customer Relationship Management (CRM)
- Retail Merchandising
- Product Merchandising
- Product Recommendations
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Cleaning and sanitizing
- Team Collaboration
- Active Listening
- Cooperative Attitude
- Creative Thinking
- Order Taking
- Cash register systems
- Employee Training
- Refunds and exchanges
Accomplishments
- Supervised team of 6 staff members whilst in my hairdressing days.
- I was in the Top 3 Woolworths stores as individual team member in Australia for VOC. With many achievements written awards that I can provide.
- Check out my customer reviews on google for my customer service at Woolworths Keysborough south.
- I am the ambassador for the everyday rewards program at our store , signing up customers through the everyday rewards on there smart phones or through our system store iPad if they are not computer savvy.
- I train team members at self serve also on checkout registers of how to greet ,pack and explain the benefits of being apart of the everyday rewards program to new and existing customer's.
Languages
Australian
Native or Bilingual
Croatian
Full Professional
Timeline
Customer Service Cashier
Woolworths Supermarket
01.2019 - Current
Senior Hairdresser
The Palms Hairroom
03.2003 - 12.2018
Certificate IV - Hair & Beauty
Australian College of Hair And Beauty
VCE -
Mentone Girls' Secondary College